SBI Consumer Complaint Procedure

Submitted by admin on Fri, 10/07/2015 - 2:19pm

If you have any complaint for any of the SBI services, do following:

Step 1

Visit the Branch
  • Contact the officer concerned or the Manager of Division or Branch Manager.
  • Obtain the complaint book from the branch and file your written complaint. A copy of the complaint is returned with acknowledgement of receipt. Click here to see complaint form.

  • Note: If the branch is not able to solve the grievance within 03 weeks, information about the reasons and further action taken is given.

Use All India Toll-free helpline numbers/ email:

  • Please click here to see SBI customer care numbers at New Delhi, Mumbai, Kolkata, Hyderabad, Bangalore, Chennai, Chandigarh, Lucknow, Bhubaneswar and Bhopal and nearest card issuing branch or
  • email at: contactcentre [at] sbi [dot] co [dot] in
Contact the DGM / AGM

If you are not satisfied with the branch, you can contact the Deputy General Manager/ Assistant General Manager of the Zonal Office.

You can contact the General Manager (AC & PS) at Corporate Centre:

General Manager (AC & PS),
Ground Floor,B Wing
Sector 11 CBD Belapur
Navi - Mumbai 400614.
Tel No. 27566070 Extn.
E-mail address- gm [dot] acps [at] sbi [dot] co [dot] in
Fax No. 27566052

You can write to the DGM (giving full details of the branch, Account Number and the grievance) at:

The Deputy General Manager 
Customer Services Dept.,
State Bank of India,
Corporate Centre, 4th floor
Madame Cama Road, Mumbai-400 021.
Tel: (022) 2202 9456, 22029451 Fax (022) 22885369
email:dgm [dot] customer [at] sbi [dot] co [dot] in

Period in which to solve the grievance:

The Zonal Office, Local Head Office or the Corporate Centre will acknowledge the grievance within 05 days of receipt and take necessary action to solve the grievance within a maximum period of 03 weeks.

Online complaint filing: You can also file your complaint at: https://prepaid.onlinesbi.com/CMS/

Step 2

In case the grievance is not resolved within 10 days from the date of registration, you can contact Network Nodal Officer.
Please click here to see address and contact numbers of local head office/grievance cell.

Step 3

In case the grievance is not resolved within 5 days from the the Network Nodal officer, you can write to the Principal Nodal Officer at:

Principal Nodal Officer
General Manager (NBG-Coordination )
State Bank of India,
Corporate Centre,
State Bank Bhavan,
Madam Cama Road, Mumbai 400 021
Fax No: 022-22742431
Email : gm [dot] customer [at] sbi [dot] co [dot] in

Step 4

You can also write to the Chairman at the following address, if you are not satisfied:

The Chairman,
State Bank Of India, Corporate Centre,
“State Bank Bhavan” , Madam Cama Road, Mumbai 400 021
Fax : 022-22742431
Email chairmansbi [dot] customer [at] sbi [dot] co [dot] in

Final Step

In case the complaint is not solved within 30 days from the date of registration and you are not satisfied with the reply, you can finally contact the Banking Ombudsman (BO).