Bharatiya Mahila Bank Consumer Complaint Procedure

Submitted by admin on Wed, 15/07/2015 - 4:48pm
If you are not satisfied with the services or have any complaint with any branch of Bharatiya Mahila Bank, do following:
  1. You can file your complaint by:
    • registering in Complaint form available with the branch Or
    • telephone at the Registered office or to the Branch Manager.
  2. Contact the Branch Manager and give your complaint. Remember to obtain its acknowledgement and reference number.
  3. If you are not satisfied with the reply of Branch Manager, you can also write to the Nodal officer at following address:
    The Nodal Officer
    Bharatiya Mahila Bank
    Registered Office,
    9th Floor, IFCI Towers,
    61 Nehru Place,
    New Delhi-110019
    Contact No. : 011-47472100
    Fax No. : 011-26282184
    Email : complaints [at] bmb [dot] co [dot] in
  4. If you do not receive the reply with in 21 days of filing the complaint or unsatisfied with the reply, you can also write to the CCSO of the bank:
    5. Chief Customer Service Officer
    Internal Ombudsman
    Bharatiya Mahila Bank
    Registered Office
    9th Floor, IFCI Towers,
    61 Nehru Place, New Delhi
    Tel.No. 011-47472100
    Email: ccso [at] bmb [dot] co [dot] in
  5. Finally, if your complaint is not solved within 30 days or you are not satisfied with the service or response given by the bank, you can also contact the Banking Ombudsman (BO).