Bank of Baroda Consumer Complaints Procedure

If you are having any complaint about Banking Services of Bank of Baroda, do following:

Level- 1

Register your complaint.

• Using Bank of Baroda Toll free numbers Or
• by Grievance Redressal Form.

Visit the Branch and contact the Branch Manager for immediate solution. Remember to obtain its acknowledgement and complaint reference number.

Level- 2

If you are not satisfied with the reply from branch, you can also Contact the Regional Manager.

Level- 3

If you do not receive any reply from the Regional Office or satisfactory reply is not received, you can also write to the Zonal Manager.

Level- 4

If you are still not satisfied with the responses received, you can write to the Nodal Officer of Bank at the following address:

Shri Suhas B Paranjape
(General Manager, Operations & Services)
Bank of Baroda, Head Office,  Suraj Plaza – 1 6th Floor;
Sayajigunj, Maganwadi, Baroda-390 005, (Gujarat) India

Tel. : (0265) 2363001 – 2361852 (PBX) Fax : (0265) 2362914
e-mail : gm [dot] ops [dot] ho [at] bankofbaroda [dot] com

Final Level

If you do not receive any response or still not satisfied, you can also write to The Banking Ombudsman located in State Capitals.