IndusInd Bank Complaint Procedure

Submitted by admin on Fri, 10/07/2015 - 3:49pm

If you are having any complaint with the services of any branch of IndusInd Bank, do following:

Banking

  1. Register your complaint in complaint book. Keep its acknowledgement and reference number for reference.
  2. Visit the branch and contact the Branch Manager.
  3. You can call Contact Center on following numbers:
    • General Banking : 1860 500 5004 / 022 44066666 (Outside India)
    • Exclusive Banking : 1860 267 7777 / 022 4220 7777 (Outside India)
  4. You can send email to contact centre at: reachus [at] indusind [dot] com
  5. NRI customers can send E-Mail at: nri [at] indusind [dot] com
  6. Exclusive customers can send E-mail at: exclusive [at] indusind [dot] com

In case your complaint is not solved by the Branch or contact centre within 7 working days, you can write to:

Mr. Vishal Anand
Head - Customer Care
OPUS Center
47, Central Road,
Opp. Tunga Paradise Hotel MIDC
Andheri (East) Mumbai 400093.
Email: customercare [at] indusind [dot] com

Stored Value Card (Prepaid Card)

For complaints related to, do following:

  • Register your complaint in complaint book. Keep its acknowledgement and reference number.
  • Visit the branch and contact the Branch Manager.
  • You can call Contact Center at:
    • 1860 500 5004 (India )
    • 022-61553100 (International)
  • You can send email to contact centre at: reachus [at] indusind [dot] com

In case, Branch or contact centre are unable to resolve the complaint within 7 working days, please write to the Regional Heads through Head - Customer Care at:

Mr. Vishal Anand
Head - Customer Care
OPUS Center
47, Central Road,
Opp. Tunga Paradise Hotel MIDC
Andheri (East) Mumbai 400093.
Email: customercare [at] indusind [dot] com

Credit Card

For complaints related to Credit card, do following:

  • Please contact IndusInd Bank All India toll free numbers.
  • Send your complaint by Email to: premium [dot] care [at] indusind [dot] com
  • You can also write to the Bank's Credit Card Unit at :
    • IndusInd Bank Ltd. (Credit Cards division)
    PO Box 9421, Chakala, MIDC,
    Andheri (E), Mumbai – 400093.
  • Register your complaint in complaint book at the branch. Keep its acknowledgement and reference number.
  • Contact the Branch Manager.

In case, you do not receive a response within 7 working days, you can also write to Head - Cards Services at:

Ms. Tuesy Chhatwal
Head - Cards Services
701/801 Solitaire Corporate Park
167, Guru Hargovindji Marg,
Andheri-Ghatkopar Link Road,
Chakala Andheri (East)
Mumbai - 400 093
Email: head [dot] cardservices [at] indusind [dot] com

In case the reply is not received from Head - Card Services or Head - Customer Care within 7 days, you can write to the Nodal Officer:

Ms. Anita Verghese
Senior Vice President, Banking Operations
IndusInd Bank Ltd.
701/801 Solitaire Corporate Park,
167, Guru Hargovindji Marg,
Andheri-Ghatkopar Link Road,
Chakala Andheri (East)
Mumbai - 400 093
E-mail: nodal [dot] officer [at] indusind [dot] com
Tel. No.: (022) 6641 2200, 6641 2319
Fax: (022) 6641 2318

Final Step:

If the complaint is not resolved within 1 month from filing the complaint or if you are not satisfied with the reply, finally you can also write to Office of the Banking Ombudsman appointed by Reserve Bank of India.