Kotak Mahindra Bank Consumer Complaint Procedure

Submitted by admin on Wed, 15/07/2015 - 4:54pm

If you are not satisfied with any of the branches of Kotak Mahindra Bank, do following:

Level 1

File and register your complaint using any medium from the following :

  • Calling at Kotak Mahindra 24 hours toll free numbers.
  • Write at the following address :

    Kotak Mahindra Bank
    Registered Office
    27 BKC, C 27, G Block,
    Bandra Kurla Complex,
    Bandra (E), Mumbai -400 051

  • Contact through email on service [dot] bank [at] kotak [dot] com
  • Registering in the Complaint Form.

Remember to keep complaint reference number for future.

Level 2

If satisfactory reply is not received with in 7 working days, you can write to the Grievance Redressal Officer at service [dot] bank [at] kotak [dot] com

Level 3

If you do not receive the reply from Redressal officer with in 10 working days, you can also write to the Nodal Officer at nodalofficer [at] kotak [dot] com

Level 4

If your complaint is not solved at the banking level with in 30 working days of registering complaint or you are not satisfied with the response received, you can contact the Banking Ombudsman appointed by Reserve Bank of India.