Complaint Procedure in Punjab National Bank(PNB)

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The Steps of filing complaint for any of PNB services are:

Visit your Bank

  • Contact the Branch Manager for immediate redressal of the complaint.
  • Obtain the complaint form from the branch and submit it against acknowledgement.
  • Use "Online complaint Cum Feedback Kiosk" available at Circle Office/ Field General Manager Office/ Head Office.

Hotline Branches

You can also use hotline services for connecting to call centre from following branches:


S.No. Branch Name
1 Bangalore,34 KG Road
2 Bangalore City
3 Delhi Central, Rajouri Garden
4 Delhi central, ECE House
5 Delhi North, Preet Vihar
6 Delhi North, Model Town iii
7 Delhi South, Lajpat Nagar
8 Delhi South, Bhikaji Cama Place
9 Delhi South, Maharani Bagh
10 Ludhiana Industrial Area
11 Ludhiana Chaura Bazar

Using all india toll free number

Please click here to see PNB India customer care numbers.

Not Still Satisfied

If you are not satisfied you can contact following :

  • Level-I : Circle Head, PNB
  • Level-II : Field General Manager, PNB
  • Level-III : General Manager HO, PNB

Principal Nodal Officer
(General Manager),
Customer Care Centre
HO: 5,Sansad Marg,
New Delhi-110001
Tel.No: + 91-11-23716185
Fax: + 91-11-23323707
E-Mail: complaint [at] pnb [dot] co [dot] in

List of Officers


For list of field general manager/circle heads / chief hosts ( nodal officer) with telephone/mobile/fax no. & E-mail ids click here

Semi Final Step

If the reply is not received within months as described in the last or you are still not satisfied with the reply of bank, contact CCSO.

Sh. R.C Khurana
Chief Customer Service Officer (CCSO)
Internal Ombudsman
Punjab National Bank
Customer Care Centre
Head Office:5 Sansad Marg,New Delhi 110001
Phone: 011-23717425, Fax: 011-23323707
Email: ccso [at] pnb [dot] co [dot] in

Final Step: contacting Banking Ombudsman

You can also approach to the Banking Ombudsman (BO) if :

  • the complaint is not resolved within 30 days from the CCSO
  • not satisfied with the reply of the CCSO.