IDBI Bank Consumer Complaint Procedure

Having complaints with any branch of IDBI bank, take following steps:

First Step

You can make phone call through IDBI toll free numbers.

Give your written complaint to the Branch Manager. Remember to collect its acknowledgement and keep Complaint Id for future reference.

Second Step

In case the reply is not received within 8 working days of registering complaint, you can write to the Grievance Redressal Officer.

Third Step

In case you have not received the reply within 13 working days of registering the complaint or unsatisfactory reply, you can write your complaint to Chief Grievance Redressal Officer (CGRO) at the following address:

Mr. Dipankar De
General Manager & CGRO
IDBI Bank Ltd.
Customer Care Centre,
19th Floor, D Wing,
IDBI Tower, 
WTC Complex,
Cuffe Parade, 
Mumbai -400 005

Tel no: 022- 6655 2141, 6655 2143
Fax no: 022-2216 5195

Fourth Step

You can also write to CCSO if you are not satisfied with the reply of CGRO at the following address:

Shri Jayaraman Ramesh
Chief Customer Service Officer (CCSO)
IDBI Bank Ltd.,
14th Floor, 
IDBI Tower,
WTC Complex,
Cuffe Parade
Mumbai – 400 005

Tel no.: 022-22153979
E-mail : ccso [at] idbi [dot] co [dot] in

Final Step

If you have not received the reply within 1 month of writing to the CCSO or still not satisfied with the CCSO’s reply, you can appeal to the Banking Ombudsman.