Consumer Complaint Redressal Procedure for Telecom Complaints
There are plenty of consumers in India who use cellular, telephone or internet services in India but are not fully aware of the customer complaint redressal procedure laid out by government of India cell - TRAI. Telecom Regulatory Authority of India(TRAI) is a government body just like IRDA to oversee telecom regulations in India for the benefit of consumers.
In the interest of consumers TRAI has laid down complaint redressal procedure that needs to be mandatorily followed by all the telecom companies in India like Airtel, Reliance, Tata Indicom etc. So if you don't follow this specified procedure for complaint redressal, most likely your complaint will not be heard or even replied to by your company. If you want to go to Consumer Court for such issues, make sure that you follow this procedure first.
There are many times we find that telecom consumers break their head on some complaint or the other and end up being very frustrated with their service provider company since the company did not heed to their complaints. In most of the cases the consumer hasn't followed the TRAI's legal procedure for redressal of the complaint. Also we should know that in large organizations like Airtel, Reliance or BSNL it is really difficult to allow customers to follow arbitrary complaint redressal procedures so you shouldn't simply call their office and let them know of your complaint. In this, the correct procedure will be to contact their all India customer care help line and get a docket number for your complaint.
Here we list the proper procedure to get your complaint resolved for telecom related issues.
- First visit the company site and find the proper complaint procedure. Look for "Manual of Practice". You can see a sample Airtel's Manual of Practice here. Please don't use it and rather look for updated copy of it in the company site. In this sample manual you can find the proper complaints/grievances procedure as specified by Airtel.
- Next step is to call all India customer care number and register your complaint. You must obtain a complaint or docket number. Also you'll be asked to wait for its resolution taking couple of days to 2 weeks of time. However as per TRAI regulation it should not take that much of time but give the company chance to do its best to resolve your complaint.
- If you are not satisfied then send the complaint to Nodal Officer in your circle. This list is available in the company website. It should not take more than 10 days to redress your complaint.
- If you are still not satisfied then go to Appellate Authority in your circle, the contact details of which are also mentioned in the company website.
- If still you are not satisfied then nothing much you can do. Try registring your complaint in National Consumer Helpline. You also have an option to pursue your case further in your local Consumer Court.
Note: There is a time period as specified in "Manual of Practice" - that is, for example you can't go to Appellate Authority 1 year after filing your complaint to Nodal Officer. There is usually 3 month time limit for filing complaint next level. Keep copies of your complaints to Nodal officer and Appellate Authority.
Useful Links
Comments
CONCURRENT DEDUCTION AGAINS VAS EVEN NO ANY SERVICE SUBSCRIBE
RESPECTED SIR
I have a customer of Reliance GSM since last 3 years.
i problem arise since last week.they deduction Rs 10/-agains VAS even though i had not subscribed any type of service.When I Called to customer service they waived it.after one an hour they again deduct Rs 10/ again on my request they waived it.
On next day they again deduct again I request and got waived.It happens 4-5 time in a day.My request is that whether should take strict Legal Action against Reliance Operator.Whether I should go to Consumer Protection Forum.
which type of help will be provided by your side
airtel not change post paid to prepaid
sir,
i have 2 nos of airtel post paid 9810496325/9811776627 .airtel shop not change
my post paid to prepaid
GIRISH KUMAR ARORA
M 9990656001
open cheating with client through Cyber crime
Sir,
Mr Aabid & his brother, is running two company in the name of M/s free recharge Business.com & Easy recharge solution at A-125,Sarita Vihar,Delhi ,& his current a/c No 50200003404397 in HDFC Bank Faridabad Haryana. I have credit Rs.1000/- as security &3000 for
recharge business. That payment of Rs. 3000/- from my Dena Bank a/c Subzimandi branch,Delhi on vide cheque no 61197 dt. 23/10/2014, cleared on 25/10/2014. I have approached to transfer that amount in my a/c i.d. 154719. that a/c in my son name Mr Kunik Aggarwal. Now he is threatening us to see us & also telling that I am giving monthly share to the Saritavihar staff for giving protection to him. Now my above said a/c has also been suspended. They are not attending my phone. Phone No.9818936777,9990695767,97169987938
You are requested to lodge police complaint against him at Saritavihar police station and take punitive action against him.
An early action will be appreciated.
Adv Ashok Kumar Aggarwal
Airtel Company cheated me for Rs.200/- by Giving Fake Gov. Schem
Airtel Representative cheated me for Rs 200/ by giving fake Government scheme. All Gov Employee Please take care. Details as follows
Complaint to 121 [at] in [dot] airtel [dot] com
Date 21/10/2014
Sub :-Fraud by your representative Mr Rajeev Srivastav who's Mobile
No.8425043767
Respected Sir,
This is to inform you that above name person visited our office situated at S K Patil Mun. Gen. Hospital Daftary Road Malad East on 21/10/2014 who came with bunch of sim cards calling himself as a representative of Airtel mobile company and showed different schemes for government employees one of it was Rs 199/ month (EBU - 199)in which unlimited calling to all mobile , landline , std calls and even local and std sms were also free for one month for prepaid airtel mobile. Since I am a prepaid customer of airtel (mobile no.9892725603) I took that scheme and paid Rs.200/- toward recharge..
He filled form no. MHB 5537278 and gave me the same no receipt .Now he is not responding to my call.
The details in my receipt is as follows
Receipt No. MHB 5537278
SIM No.13772
Plan EBU-199
I called customer care . representative replied that no such schemes are available in the company and report this matter to higher authority, hence this complaint.
There is no value to Rs. 200 in the market but customer is losing trust on company and that makes the difference.
Hence company should not appoint such people who can do fraud in the society on the name of company.
Waiting for your reply on
pgkajrolkar [at] yahoo [dot] com
Complaint reference no. is OT102200058
Complaint to - 121 [at] in [dot] airtel [dot] com
Date – 23/10/2014
Respected Sir
Today your senior representative had a talk with me on above complaint reference no. and promised me that he will speak to the concerned fraud person and he will return my amount Rs.200/- back after his (culprit) visit to my office .
But after a talk I received two full recharge of Rs 100/- (Total Rs.200/-) which I never asked for.
If you cannot provide me the scheme promised by your representative there is no other option of refund of same amount.
hence I once again request you to refund the amount at the earliest or else I will lodge the written complaint of cheating against your Airtel Co. representative. to Senior Inspector Of Police , Dindoshi police station,Goregaon West.
Complaint ot nodal - Reference number is CEXCL31024219641.
As asked by Mr Anil sharma i sent all documents by email on 24/10/2014 at 5.27 pm
Sub - Cheating from You
Respected Sir
I received SMS today at 5.07pm stating that you have activated for full talk time offer for this month and deducted Rs 25 from by balance. But this is to inform you that I was sleeping between 3.00 pm to 6.30 pm today
When I was sleeping how can I call customer care and activate for full talk time. If you see my previous recharge details you will find that I have recharged rarely. If I am recharging rarely how can I activate for full talk time for this month. This means that it is cheating from your side. I called customer care at 6.30 pm for the reason, but he could not answer my question and also he was unable to answer the two top up of Rs. 100/- each which you have done purposefully to protect your representative who has cheated me for Rs 200/- by showing fake scheme
I hereby request you to deposit Rs 25/- plus calling charges to customer care as it is mistake from your side and deduct Rs 200/ from balance and tell your representative pay me back cash of Rs.200/- which he has collected from me by showing fake scheme. (Refer complaint reference no. OT10220005 ) as if you cannot give me offer for which you have collected money then you have no right to do top up of same amount without my consent.
Waiting for your positive reply or else I have full liberty to move ahead with further legal action
Respect your valuable customer
Dr Prakash G Kajrolkar
Mobile No. 9892725603
Alt Mobile No. 8879688481
appellate [dot] mumbai [at] in [dot] airtel [dot] com
Date of complaint – 26/10/2014
Sub - Fraud by Airtel representative & poor respone by your suordidate in handling this case
Inspite of giving all the documents , there is poor response from your sub ordinate to handle the complaint. Infact it is observed that they are trying to protect that culprit.
Complaint
Nobody can carry bunch of Airtel sim cards packets without company's authority.
Company must be having record of Name of person whom they have given that series of card.
But company is not taking any efforts to find out that person whom they have given bunch of Sim cards .
If company is not having record of it then company is responsible for all fraud . Infact I will say that Company is giving support to people who are involved in such crime.
& If it is so then mattrer has to be informed to central ministry , Please note
Atatched herewith copy o proof for your information and necessary action Please
BSNL mob no 08281654538 .
In spite of my direction not to have VAS in my mob BSNL is debiting my ac as VAS charges for bible messages, sizzling hot arena, move pack etc. I have been contacting various officals of Bsnl and since they have not given my ac statement I have requested under RTI. For RTI they have given a reply indicating that the DD drawn in the name PIO Bsnl is not acceptable and the same to be resubmitted without returning the DD i ave sent earlier. I have again requested to return the DD. I only require messages from banks i have been requesting the BSNL not debit my ac for VAS without my return request or from my mail.Pl give suitable instruction to refund debit they have made for VAS , ac statement to verify the same and letter in writing that the will not debit my ac For VAS without my request
[|BAL|REF08842879|] PAYMENT UPDATE FOR YOUR AIRTEL MOBILE 80568
I have disconnected my chennai number on 12th september 2014 and got a mail from them also regarding same, still without my knwoing somebody from their side kept my number on and a bill for same was also charged .. by fault i made payment thinking its bill for my hyderabad airtle bill .. when i relaised i called them informing same to which initially they said they will try and solve and that my number was not suspended ..after lot of mails and calls only my number was disconnected .. and now when i am asking for my money back .. they just say they have mailed my problem to concerned team and they will contact me .. but that never happens .. They are neither adjusting my money with y current hyderabad airtel number bill .. neither returning my money back .. please lok after my problem
Irregularities in Billing
I have a big list of complaint againt Vodafone.
Wrong deduction of money(Rs 100 got deducted for 6 sec call and I have already raised this issue).
Not giving appropriate data benefit ( after call, mail and other approach they
gave remaining amount of data).
And now again Irregularities in billing.
On 19th October 2014 @ 9:28pm I have made a STD call and the call duration was 2 Min 31 secs.
As per the activated STD plan on my number this call should charge 35(paisa/min)*3(min)=105 paisa.
But Vodafone charged me Rs. 1.42/(One Rupees Forty two Paisa).
This is the call which I cross checked they may wrongly charged for many other call which I made.
Before also this happened with me and after complaint they corrected the billing for further call but didn't refund for wrongly charged calls..
Now I'm requesting TRAI and other government agencies to take strict action against Vodafone.
Some how I checked it so many people even don't check or some time I too don't get chance to check it.
airtel 4g froud in pune
Dear sir,
I requested a demo for 4G- LTE and a person came for the demo on 11 October 2014. After paying 3500 (2500 for router and 1000 for deposit) he gave me router and sim card but didn't gave any bill/receipt. He said that I will get the bill in email. Till now I neither got the card activation nor the bill. I have called them more than 10 times and now they are just ignoring me. Its pathetic service ever and I would like to get my money back now. I think they airtel has send then alliance partner guy (dreams enterprises from somvar peth pune- office number -02065229797). I am feeling betrayed and helpless.
Kindly take strict action so that no such fraud happen in future. Please check if they can return my money and take their router back.
The phone number of of your fraud officers
Santosh Tryambke - 9028247972
and his office number -02065229797
Incoming & outgoing call barred
Hi Team,
I regret to inform you that my incoming & outgoing call has been barred from today morning, in spite of submitting the documents.
This saddens the believe we have in airtel & has let in very bad customer experience. My incoming & outgoing calls were barred a month ago for 20 day. And because of which I had lose out on my work.
After submitting documents for 3 times, still calls have been barred.
If this continues I am going to file a case in consumer forum court & post the bad experience on social websites as well mentioning Airtel.
Below is reference Id i got from airtel office Malleshwaram.
Reference numberKKA9463242
my number- 9844227197
Regards
Mahesh
DISCREPANCY IN THE IDEA BILL SINCE SEP 2013 TILL OCT 2014
Dear Sir,
My number is 9822235821. I have a corporate plan and has an add on number. Being a corporate plan the calling of CUG should be free. I being charged for CUG since Sep 2013???? ONE YEAR it takes to find the issue which is still pending to be solved.
IDEA guys tell me that there's an issue with the INTERLOCK CODE? Now who is gonna change the code? Me???? Or IDEA guys. One year and still the same issue?
Every month I have to call them and get my money reversed.
On top of it IDEA charge me Rs 50 for late fees as I told them that I will not pay the bill unless they reverse my money. They incorrectly charged me Rs 120 which was reversed.
IDEA are making customer fools by looting them every month and with small amounts which customers ignore.
This month again I have been charged for Rs 4.2 CUG Calls and for internet Rs 4.920. My previous Rs 50 is still pending to be reversed. How dare IDEA guys charge me when they dont do the correct practise.
I want to show the problems you guys are creating to the highest authority in IDEA. This is the kind of service what IDEA guys give to PREVILAGE CUSTOMERS? I want to show the face of IDEA doing FRAUDS and stealing people's money every month. You incompetency and fraud has to come in MEDIA.
IDEA guys make "Ullu banaoing" to people. I have enough evidence to prove IDEA guys guilty and FRAUD.
Thanks
Nandish Chandra
REIMBRURSEMENT AND MENTAL TORCHER BY TIKONA BROADBAND SERVICES.
Reimbursement from Tikona Broadband Services.
Submitted by M.R (not verified) on Tue, 07/10/2014 - 5:57pm.
sir, i was frustated to the service of tikona broadband and each time i complained the said that we look into the problem and resolve your problem in 8 working hours. each time i complained and i got same answer. after a long wait from 08 september to 23 september when there is no resoltion taken by tikona. i requested them to dsconnect my connection permenantly. I have disconnected my services of my broadband connection.Have sent several mails and reminders for the reimbursement instead they keep sending me bills even though I am not a user now. Every time I send a mail to them I get a message that they will be looking into the matter and will revert but there is no action from their end till date. Instead I have received a call saying that you must have to pay bill and their agent come and said that the company knows various way to take money . Tikona UID 1110742152.
Expecting your advise and action in this regards. M.R
Misrepresentation by Rcom
Dear Sir,
I have recharged my Rcom Prepaid Mobile (Rajasthan) for 156 Rs for Internet services.
Instantly i got message from service provider that " RC Rs. 156 done. You get 1 GB 3G Data for 30 D" but i have got 600 MB only instead of 1GB 3G data and when i asked retailer he said that you have to check with 198 customer complaint forum in case of any issue. I had call for about 45 minutes and they denied to lodge my complain also stating that from 10th Sep 2014 tariff has been changed and now you will get only 600 MB as per new tariff but when i told them that why then i have received a message of 1 GB data, they said they don't care & no message has sent. I told them the time and date that is 3rd Oct 2014 @ 11:46 AM but still they denied and disconnected the phone after 45 minutes without lodging the complain.
Same thing happened when i called rcom appellate authority and they also denied to register and complain and said me to visit rcom office and then call from there, which is not feasible as right now i am at mumbai and rcom office from my office/home is almost 25 kms away.
Is this not the case of misrepresantation where they SMS something else and provide some other balance ?
Please help me against the cheating and mental harrassment by these malpractices of telecom service provider (RCOM).
Regards
Sourabh Modi
9699179327
IBALL( LUCK BY CHANCE)
PRODUCTS IS VERY OLD STOCK OF YEAR 2010 MODEL
(SERVICE CENTRE SAY THIS MOBILE IS DISCONTINUE
I have several times mailed to Support [at] whaaky [dot] com but not getting any response and the customer care phone is always busy so there is no way to contact. If you are not going to response my complaine
PRODUCT DETAIL :-
Whaaky.com - Luck By Chance IBall Phone
DATE OF PURCHASE :-27-9-2014 (ENCLOSED BILL)
ORDER NO :- : S80604723 ,
COST OF DAMAGE :-1099.00
MODE OF PAYMENT :-CASH ON DELIVERY
RESIDENCE ADDRESS:-B-154 , RAJA VIHAR SAMAYPUR DELHI :-110042
WRONG INFORMATION IN WHAAKY.COM
Order S80604723 Courier Consignment No : 710060148
मैं चन्दर प्रकाश S/O श्री अनिल कुमार चौधरी अ/ओ बी-B-154 राजा विहार समयपुर दिल्ली -42 है . सर मैंने व्हॉक्य.कॉम से तीन मोबाइल ख़रीदा लकिन तीनो ही मोबाइल ख़राब निकला | चार्जर, बैटरी और हेडफ़ोन भी डैमेज हैं .उनहोने Whaaky.com पर मोबाइल का गलत फीचर बताया और हमलोग तैयार हो गए |उनहोने कहा फ़ोन multimedia wifi ,3g ,4gb internal memory ,front और back camra है | latest model है | मैं service centre भी गया लकिन उन्होंने मेरी कोई help नहीं की |और model भी बहुत पुराना है| मैंने उनको mail भी किया| लकिन कोई सहायता नहीं मिली | sir चाहता हूँ की ऐसी गलत site बंद किया जाये | अब बातों sir मैं किसके पास जाऊ.|
sir मैं आपसे से request करता हूँ की आप मेरी सहायता जल्दी करे और ऐसी गलत site को बंद करें
dear sir
Today I online purchased iBall Mobile from whaaky .com ( order no 710060148 Ecom no-S80604723)
But battery is damage condition , I talk to service center contact number but don’t response .
I don’t know my mobile is proper running but my mobile is off
So I request you Please replace my battery .
as per bill attached
Reliance Net connect Broadband Disconnection
Dear Sir,
This is a complaint regarding Reliance Net Connect
My Reliance Number Account No is 365396259324
I had requested the Reliance customer care to Disconnect my reliance net connect broadband connection on before 2-3 months.
Customer care excecutive said that it will take 15 days to do it. Now today its 30th Sept almost month and they have not done the disconnection. Instead of this they have send 4 months of bills amounting to RS100/- per month even though i have not used the connection for the last one months + numerous calls to pay the bill + SMS messages.
Please resolve this as soon as possible.
Thanks & Regards
Amit
Non functioning of internet of You Broadband India - six days
My internet connection A/c no. 87260 in the name of CORE Group by 'You Broadband' is not functioning since 25th Sept. 2014. Since then I have communicated with customer care for many times , my complain no. on 25th Sept. 2014 is 2014092508334. Every day customer care and local office in Gurgaon is promising that they will resolve the complain but till now nothing has been done. Our organisation is facing big problem of communication because of this.
We expect that company will resolve our problem and pay for the losses we are making for last six days.
Close the post paid dongel no 7677624584
I would like to close my dongel service. Non of the Reliance web world in Kankarbagh Patna is taking my request.My bills are getting increase day by day. Please suggest what to do.
Regards
Manish Kumar
IDEA 3G Network Issue :- 8888839814
I am facing network signal problem from last six months,after giving many complaints also.Idea team used to resolved the issue after taking 4 to 5 days but again after I'm using a week facing the same issue.I'm not able to use my 3G data card not more then 10days in a month.
Sonjit Bhowmick
3G Data Card Number:8888839814
Not able to talk with customer care representative in my AIRTEL
It's been 6 to 8 months that I'm not able to talk with any AIRTEL representative at 121 or 198. When I opt to select the option(9) to talk with representative, it says you have opted the wrong choice..and it disconnects. I complained twice for it through my friends AIRTEL no., they said your problem will be solved soon but still I am facing same problem..
My no. is 8511887331.
MNP ISSUE
Dear Sir,
It has been more than 20 days i had completed all my formalities to Port my sim from BSNL to IDEA but to the strange it has not been ported yet. Even the store from where i had done with all formalities are not giving me any answers , I am facing many problems with all this stuff.
The Store from where i ported :Idea store, Ambavadi , Ahmedabad , Gujarat.mb.8347472836..
Regards
Aakash Mehta
9724891918
AHMEDABAD
Disconnect the number without intimation and reason
I AM THE SUBSCIBER OF IDIA SINCE TWO YEARS.A MOBILE BEARING NO 09417743345 WAS RUNNING SATISFACTORY.ON DATED 13.01.2013 THE COMPANY DISCONNECT MY NUMBER WITHOUT ANY REASON AND INFOMATION.WHEN I COMPLAINT IN THE POLICE DEPARTMENT AGAINST THE SAID HARRASMENT THEY IMMEDIETLY RESTART MY NUMBER
After one year same thing they have repeated on dated 25th jan 2014 disconnect my number without intimate to me.When I visit their office and meet their representatives Mukesh Kumar whose mobile number 09814702442 said me that Rs 503 are pending for paid.He told me if I pay that amount number immedietly to be restart.I immedietly gave him a cheque for Rs503 which had been debit in my account but after 5 months my number is not activate.I am running pillar to post for this but IDIA company is not bother of my grievances.I have met many times their representatives named Jetinder no.9781880888,Nisha no.081959742222 but in vain.
You are requested to look into the matter and instruct them to restart my number and compensate the loss which is incured by me and penalise them for harassment.I will be thankful to you
Yours affectionately
Labh Singh
M.09417938292
blocked the number without informtion
I am the consumer of idia subscriber since two years.Second time the idia blocked my number 09417743345 without any reason and information.First time they blocked my said numberin january 2013.The company restart my number with the entruption of punjb police because they were on fault.Now again they blocked my number at the same time after one year in january without intimate to me.
When i visit their office and meet their representative Mr mukesh whose mobile number is 09814702442 told me that bill amount Rs503 is pending.If I pay that amount he assure me to restart the number within 2 hour.I immedietly give him the cheque bearing number 959918 for Rs 503 which debit in my account.But i am ruuning pillar to post since four months but no idia official is ready to leasten my grievances.Many representatives named jatinder 0978188088,Nisha 08195974222 who give me the dupicate sim but said number is not activate.Icommunicate their helpline number who regd.my complaint with id 291909778 and 291076660 but in vain.This is the unhealthy practice of the idia company against the genuine customers.The idia company neither restart my number nor port this number to parental subscriber BSNL.The services ob BSNL are very excellent.You are requested to look into the matter and instruct them to restrart my same number and compensate the monetary loss and mentally harassment.
Yours affectionately
Labh Singh
9417938292
Payment demand for wrong number
I had purchased 1 Idea postpaid SIM on 24/5/2014. The number being 8422970753. The dealer from whom I purchased the SIM card told me that there was an offer that if i purchase 1 SIM card i get 1 SIM free on it. However, i told him that i needed only 1 SIM card and there is no need for two sim cards for me. He delivered me 1 SIM and the purchase was done. Later when i received my first bill, i received bills for 2 numbers. One which i purchased and the one which was never asked for or issued. I immediately called up the dealer who issued me the SIM card and he sad it was a mistake from his end and it will be rectified. The invalid number being 8422970754. So that is a wrong sale and no payment has to be made by me for it. But it never got rectified and i kept getting additional bills on my name for this number which i never purchased. After raising a complaint at the idea store finally the dealer backed out of his words and he says he has sold me two SIM cards and i have to pay the bill. The other number was never asked for. I checked at the store and there were no call records on that number as well. Only the rent has been accumulated. My question is why should i pay for a number which never asked for. Tomorrow if i order for 1 number and get 10 numbers in my name due to the dealers error should i pay for it? especially when the dealer first agreed his mistake and then backed out of his words. i wont pay for a number which Is not mine and someone has to help me with a solution. i have been to idea gallery few times and they asked me to mark a mail. i am being harassed from the idea collection department to make the payment. And can't tolerate it anymore. Request you to kindly look into this matter and help me resolve this fraudulent matter. And please do not provide dealership or hire such people who are not responsible or are dishonest. I Am an existing idea user for past couple of years and never faced such problem and had trusted this service provider. I have written several mails to TRAI and the customer care of idea however no response. Now i get calls saying 420 case has been registered for not paying the bill. No one helps.
The person who sold me the SIM his
Name is Govind from Seven Square Academy. His Mobile No: 8652859641 Channel of sale : SPAEBUSOUTH2-KAM.
Sim purchased by me is : 8422970753
Number not issued to me : 8422970754 for which payment is been asked.
Request you to take action against the wrong behavior.
Airtel people calling regularly and harrassing in call.
One of my colleague has not paid the bill and they are harrassing me i dont know how they got my reference niether i have signed any document nor i have provided my reference to my colleague. In 10 min i received around 25+ calls. Airtel is really disgusting please do not use airtel connections. The number from which i was receiving call is 0226198831
6
Micromax mobile phone complaint.
Dear Sir/Madam,
I am awaiting a proper response from Micromax. My complaint was that I received a faulty product of Micromax Bolt A61 from a Micromax dealer called Mobile World, Palakkad(Dist) of Kerala. The memory card slot is not working. I had asked the dealer to get the product replaced that too, in 2-3 days after we bought the product but they told try using different memory card accessories.
We tried this and then also it wasn't working. The problem persists and now the dealer says that they are not responsible for this bad product. The dealer then said to contact the Service Center. We had contacted the Micromax Service Center at Palakkad. They said they can replace the faulty part within 10 days but I want the entire device to be replaced.
Is it fair that I must suffer by buying a poor quality device? What credibility is there for this kind of product with replaced parts? We did not know the problem therefore how could we have had expected replacement of the phone in 7 days(Micromax policy)? Did not work out.
This will be my last email to Micromax. Being a Micromax user for about 6 months myself, I feel this is bad approach either from the dealer of Micromax company. I am fed up of this issue. Thanks. Will try different brands in future.
Goodbye!
Regards,
Pradeep.
Mob:9747020006.
Porting _problem Reliance GSM to other.
Porting problem from Reliance GSM Not responding
I had applied for mobile number portability from Reliance Prepaid to Airtel Prepaid. On 12th of September, 2014 I received a message from Reliance
This Service is Temporarily unavailable.
sender:
+1901
And the customer care of reliance not responding any time..
Now I do not know where do I escalated my complain.
Please help.
Anoop Kushwaha
Mobile No: +91 8010336937
complain
i bought an airtel connection ( 4g dongle) and they promised that connection will be activated within 48 hours but its the 8th day since the number however the connection is not active yet and when i call the customer care the advisers are too rude and never give an resolution.
no responses from Vodafone
My name is amit sharma my mobile no is 9831901072 .I am facing problem from last 1month ...when ever I dial from my no showing line busy .and line disconnect. .and not able to dial frm my no.....I registered companies many time but no response from Vodafone. .they telling it will take 48hrs..but no response..I am using postpaid no..they also disconnect my line many time. Using asques that not able to listen your voice.
So kindly help me regading this issue
Regards
Amit Sharma
AIRTEL IS BEHIND CUSTOMERS FANCY NUMBERS TOO
I bought a duplicate sim for No. 9597221111 on 18th Aug 2014 from "Abi communications, DINDIGUL". The sim has not been activated, I contacted them after a week, they (ABI COMMUNICATIONS, DINDIGUL) said, We raised SR request for your number but the request has been rejected. So, they said we can give a try again. So, I bought a new duplicate sim again after a week, its the same response and suggested me to get to the NODAL OFFICE in Santhome, Chennai. So, I bought a new duplicate sim on 4th Sep 2014 in NODAL OFFICE, SANTHOME, CHENNAI, I again contacted them the NODAL OFFICE REPRESENTATIVE, they said it would get activated by 8th sep 2014 and the sim is not yet been activated and there's no response from them too. In between I contacted 121, Its too worst, they keep on disconnecting the calls after I explain the problem or else they give me a invalid reference Number, So, I couldn't reach your Nodal office by call too. Just give a response, whether I can get my number back or Airtel needs my number.
Its the worst response from AIRTEL. POOR SERVICE.
Just reply me that airtel needs back all the fancy numbers or can it resolve the problem?
PLEASE DON'T GIVE ME AN AUTOMATED EMAIL OR THE CALLBACK FOR EYEWASHING, BECAUSE I'M TIRED OF IT.
WORST CUSTOMER SERVICE.
Porting problem from Airtel to Reliance GSM, Airtel not respondi
I had applied for mobile number portability from Airtel Prepaid to Reliance GSM Prepaid. On 11th of August, 2014 I received a message from Reliance that my porting request has been received. On 21st of August, 2014 I got a confirmation message from Airtel that my data will be deleted and my service will be discontinued from Airtel. But the porting is still pending and the customer care executives are very rude and reluctant to the matter.
Now I do not know where do I escalated my complain.
Please help.
Santosh Singh
Mobile No: +91 9831357855
Charges Levied on missed calls!!
Post an idiotic act exhibited by Airtel in activating my Broadband connection and the efforts that they had taken in realizing (or still not able to realize??) about the goof up done by their employees, I decided to dig into my post paid mobile bill (Airtel Number
+91-9880xxxx93) details (expecting some smartness in my bills as well) which I have never done in the past 10 years of my connection history with Airtel. It was a shock that I received from my post paid bills!! I have detected volumes of money being swindled on missed call charges by Airtel against TRAI regulations. As I started to go through my own post paid bills for a couple of months to check an overcharge on data usage, where in addition to excess data charges (that are levied on me by INR 200 on the name of crossing the 2GB limits that I have subscribed - I strictly check webmail, without downloading
anything, and no videos, movies etc), as an example, they have levied in excess of INR 800 (out of a bill of 3200/ this month) purely for missed calls on an average everymonth!! I got shocked in seeing this manipulation of professional billing softwares to swindle money.
For previous months also I have been seeing similar excess charges, the details of which I have given to the customer care. Surprisingly the person took the complaint himself was shocked (or acted as if he got a shocker too??) in seeing my charges on missed calls and acted as if he was genuinely going to pursue the complaint and solve it for me! The complaint number with Airtel in this case is 1570960715. I may sound strange here, but I have really stopped trusting these Customer Care folks, having experienced
their atrociously callous behavior towards complaints, as umpteen number of times I have placed on various other issues as well. Irrespective of my compliant gets solved or not (the person promised an action in 48 hours), i request You to look into this, as this is a high volume scandal and against TRAI regulations I believe.
I have also noticed this on pre-paid connections where it is very evident as the call charges are delivered instantly. I have very specifically observed this on several calls from one of my relatives, who has a pre-paid connection and We have seen this several times (as an experiment) as almost all unattended calls placed to my number get charged on this pre-paid number and instantly the minimum charge for a call gets cut!
I request You to look into this matter as this is a serious finding and at least 20-30% of a persons calls in a month will be missed calls, imagine a situation where 10-20% (or at least 10%) of a major provider's earnings being from missed calls, assuming they do this gimmick with everybody.I believe this has more depth than its seen from outside and has the potential of becoming a huge scam with volumes and multi millions of Dollars being swindled here over years.
Without intimation connection my airtel number block
Hi
Airtel number ( 9880362502 ) blocked without any intimation twice.
as per the cust. care its due to address verification negative. But address verification already done as on 21st Aug.
after the interfere on nodal office the services are start but yesterday the same issue arise.
Please help
Regards
Anand Gupta
7204172226
Refund of security deposit of Rs 16875/- for centrex lines.
Dear Sir,
Greetings !!
This is regarding refund of Rs 16875/- which we had given as security for centrex Line but never availed the services due to some reasons. We have been requesting for my refund for the past one year, but it seems no body is interested to pay my hard earned money back. I have requested several times to reliance communication sales officers and customer care but got no response.
Please find below all the e mails which I have written to different people of reliance communication for my refund, Apart from these written mails I have spoken to different managers several times for my refund. Every time they have given me fake promises.
Request you to kindly help me get my refund with necessary interest or penalty on the company for holding my security for such a long period.
Pls find below the details of transaction which took place between us and reliance communication. We gave a cheque of Rs 16875/- for centrex lines in Oct 21012 but it was never executed due to some problem.
we had given an amount of Rs 16875/- through Cheque (No:012864- dated 30-10.2012 which was cleared on 10-11.2012) for Centrex Lines for our company E.R.CONSULTANTS at Address: 22/2A double storey,, Prem Nagar, Jail Road, Janakpuri, New Delhi-110058.
Earlier also we requested to sales managers and customer care for our refund but so far we have got no response.
Request you to kindly do the needful.
Thanks and Best Regards
Ajay Sehgal
9891971500
loss of balance without call ,message or internet usage
Balance reduced from Rs 54.17 to Rs 7 in a minute
no call done , no internet usage . service center not picking the phone leasing to wastage of more balance . even when they pick up no positive response
mobile no-9871329314
Not actication of Airtel Post paid connection (under portability
I have chosen Airtel for number portability from other service provider, My earlier service provider disconnected my connection on 28th Jul'14 & Airtel had not activated the SIM given to me. Many times i have contacted the Airtel agency, M/s. Aryan Global at Indira Nagar & they couldnt provide my a reason for the same. Finally upon contacting Airtel call centre, they confirmed that they have already activated the SIM (which is not handed over to me). I do not know how the agency can activate the SIM issued for me by providing my personal identification details ?
I requested to provide the SIM urgently at my residence or activate the earlier given SIM lying at my hand. Inspite of the assurance from Airtel, i couldn't get my Airtel SIM for next 5 days & under frustration & anger, i requested to cancel my connection with Airtel which initially they denied & then agreed.
I lost my number which i was carrying since last 5 years.
Then i made few complaints to Airtel by mail, which got bounced back. I really do not know how to convey my matter to Airtel grevance forum & if i can get back my telephone number.
IDEA 3G RECHARGE RS.249.00 NOT REFUNDED
SIR,ON MY CELL PHONE NO.9421147603 I RECHARGE OF RS.249 FOR 3G 1GB DATA PLAN FOR 1 MONTH,ON 30/07/2014 AT 8.26 PM AND ON THE SAME DATE I MADE ANOTHER RECHARG OF 35.00 AT 8.37 PM FOR 3G RATE CUTTER WRONGLY, HENCE MY 3G DATA RECHARGE OF RS,249.00 WAS LASPSED BY COMPANY AND RATECUTTER WAS ACTIVATED.
I REQUESTED SEVRAL TIMES TO COSTOMER CARE OFFICIALS TO REFUND MY RS 249.00 BUT THEY HAVE NO REFUNDED ME MY RS.249.00 NOR DATA PACK.
PLEASE HELP IN THE MATTER.
IDEA 3G RECHARGE RS.249.00
Sir,
ON MY CELL PHONE NO.9421147603 IDEA SERVISE.I MADE RECHARGE OF RS.249.00 FOR 1GB 3G DATA, FOR 28 DAYS ON 30/07/2014 AT 8.26 PM, & ON SAME DATE I MADE AGAIN RECHARGE OF OF RS 35.00, FOR 3G RATE CUTTER AT 8.37 PM. WRONGLY.HENCE REQUEST FOR 3G RATE CUTTER WAS STARED & AND 3G DATE WAS LAPSED.AND STARTED DEDUCTION OF 3G USE FROM MY MAIN BALANCE,HENCE I CONTACTED TO CASTOMER CARE ON 31/07/2014 ABOUT SAME PROBLEM AND REQUESTED TO REFUND MY RS. 249.00. I REQUESTED FOUR TIMES FOR THE SAME PROBLEM AND THEY REPLIED THE WORK IS IN PROSESS AND RS.249.00 WILL BE REFUNDED, BUT TILL TODAY ON 6/08/2014 THEY HAD NOT DANE ANY THING.HENCE I COLL AGAIN AT 7.30 PM AND REQUESTED AGAIN TO THERE SINIOR OFFICER FOR THE SAME PROBLEM BUT THEY DENY TO REFUND RS.249.00
SIR,MISTAKE CANE BE DONE BY HUMAN BUT THERE SHUILD BE SOLUTION FORM SUCH A LARGE SERVICE OF IDEA NETWORK.THANKING YOU.
to avoid air tel permanent suspensions of services
Dear sir,
My air tel mobile no is 9566632696 . I have received a message that my moble no. not used from last 90 days and pls. recharge with in 15 days to avoid permanent suspensions of services. And I recharged 330 rupees in online and I called to my friend.
Transaction ID - 352282
But again the same message is coming why?. Pls. reply and take an action.
Regards
A. SHAHITH
email:shahith [at] gmail [dot] com
mobile no.9566632696
Poor Performance of MTS MBLAZE-EC315-24F0
I bought above MTS dongle 8459283180 on sunday, 29th june and it got activated on 1st july. after working for 2 hours, it got de-activated. the connection is showing 'connected' on our phones but not on "I-PAD".
After rigorous follow-up, my connection got dis-connected on 5th july and in between more than 10 emails had been exchanged between me and MTS.
Now, MTS have raised a Bill of Rs. 561/- for 15 days period and I am getting constant reminders over phone to pay the bill whereas the above dongle worth Rs.1300/- is lying un-used at my end as MTS has refused to take it back which worked at my end for 2 hours only.
Please clarify why should I pay the bill?
The Great Airtel Standards
I am not at all happy with the service, irresponsible customer care, customer care centers.
I have called customer care to deactivate my airtel caller tune, i was staying out of state. now im using sim with national roam(of-course this is useless) with this again one useless caller tune. I requested them to deactivate it customer people , they said now service deactivated. next day recharged my num with 30/- 23 rs i got main bal.. Again story repeated caller tune activated with message njoy caller tune, what they providing for free or wht to njoy ..and also im using one local postpaid connection .. when im taking connected they didnt askd anything with my company they provided sim, now i want to relocate to my native so this sim is useless to me. when i go for the cancellation they will not accept without local resindece proof not office address and with two local people. we are working here not making famlily friends, who will give now a days even between u and us have customer relationship yous service is not at al well, then how we expect outsiders to give local reference.(This post paid issue happened for my two collegues.. i am sure this will for me also :)).
Better stand on standards. Having more connections is not just enough providing hassle free service also must.
Bad Service from Samsung mobile india pvt ltd
This is to bring to your kind attention that I had purchased Samsung GT-I8552 Galaxy Quattro phone on It’s not been a year after 9 months from the date of purchase of that mobile phone & I’M continuously facing a lot of problems in it. There was a issue touch pad. I had submitted my phone at Ghatkopar branch which is FONESCARE (W).They said you will get your phone after 5 days.
I had submitted my phone on 1st of July & today is 16th July Still I m calling all Samsung numbers & but no one is responding. Given two numbers are coming switch off & other number not reachable. Even when I called on toll free number they are saying that they don’t have any information regarding my complaint bcoz they don’t gave me job sheet number. This is not my fault that they did not give job sheet.I have samsung sheet but job sheet number is missing .
I don’t understand whenever I called service center they say after two days after two days.. Why can’t they just say that it will take one week or two week. Really don’t understand bad service you are giving. In future I will not buy any Samsung phone or I will not recommend to anyone to buy.
I am really fed up with this Samsung. Therefore I want to lodge a formal complaint against Samsung India electronics pvt. Ltd. Due to these issues neither I’M concentrating on my work nor I’M able to get rid of that cell phone since I have purchased it after spending out a lot of money.
It is not possible for me to go to service center again n again as I am professional and most of the time I remain out of station. I was never expecting such a bad quality phones from Samsung, I was using nokia from the last 6 years, then I decided to switch on to Samsung as your products are good but I was wrong.
PLease let me know what need to be done,I want to log a compliant against Samsung India pvt ltd. Almost 21 days completed & still i haven;t recived my phone.
For one touch pad issue they take morethan 21 days., Horrible service.
Problem with YouBroadband new connection
My Name is Mahesh, My contact No is 9966097755.I would like to bring to your kind notice, a highly disheartened incidents, A supervisor of Customer care named as Suchetha P and Dinesh M contacted to customer care many time via email/mobile to resolve my problem or cancel the connection.
When they calling requesting to fix next end of the day but no response.
When I request for cancelation they saying like “suitable compensation shall be credited to your account as per the TRAI directives . However regarding the disconnection of the service , this is to inform that the account being subscribed to is pre-paid connection and hence there shall be no refund of any subscription charges in case of disconnection of service before the expiry of validity.”
No one from Nodal or higher Officer not responding to my emails and acceptable by me, kindly take the action as soon as possible or re-direct me to re-person who can help on below email otherwise i have the only option of launching a Legal complaint.
Here are some experiences with youbroadband service:
Took 2 weeks time to provide the connectivity, after paying an amount.
(Even that was happened after doing several escalations to the higher level by sending more than 1000 mails).
Again the link got disconnected twice in first week; and as per your TAT takes much time to restore the connectivity, where as your engineers will not work on Saturdays & Sundays and the same has brought in to local TL Mr. Dinesh notice by putting a conference with local technician Mr.Hussain but no use.
Coming to second week : Link was not there almost 3 days.
Coming to third week: No connectivity from Wednesday on-wards where as your technician inform to hold to get resolve by Friday but so far there is no connectivity.
Since the connection provided (on 22nd June - 3 weeks completed), these are initial & worst services experienced.
Please help me here.
Airtel excessive bill amount
Airtel postpaid provide me 449 mb data for rs.60 monthly plan till 10-07-2014.As the bill they provide me i use only 444 mb data and my data meter app show 425 mb used data.But airtel stopped my discounted data on 08-07-2014 after 323 mb and given me bill of 1324 rs.in which rs.1121 was excessive and unfair.they denied to adjust bill amount and listened to me.kindly give me justice. My no. Is 9501311988.
Undue delay on reactivation
Based on our management decision, we have decided to delink all our private
/personal cell numbers from our corporate account / billing. As a part of this
exercise, my staff had requested your Airtel Customer Centre, Kadavanthra (Opp
Little Flower Church) for the same.
Due to travel, I had limited access to mail and communications for the last few
days. On 8th Jul, my phone started showing "Not Registered on the Network",
while dialling the number. After initial troubleshooting, I had taken my
Samsung Galaxy S4 to the above Airtel Customer Centre. After initial inspection
by your staff, they have asked me to change the SIM as the error is due to the
modified Micro SIM (Manually cut). When I informed them that there is full
signal on the phone, they checked on the system and informed me that the phone
is "Suspended" and referred to me the help desk after taking the token.
Helpdesk too informed me that the number is suspended ¿ based on the request
from my office. When I asked, why I am not even informed about their decision
to suspend the number over SMS, the gentleman at the desk (probably the senior
most answered "It is not our policy and not necessary". I feel those
statements are certainly not customer friendly and can only be treated as
arrogant and irresponsible.
Thereafter, they requested me to produce a NOC from my office for retaining the
number on my name which I had provided within one hour, alongwith photograph
and ID proof.
While submitting the NOC, I requested the helpdesk for their support to
reactivate the number ASAP, as I have several travels scheduled some of them
even outside state. They had promised that the number will be activated on my
post-paid account in two days. Despite the unpleasant attitude, I left the
desk, partially satisfied due to the staff assurance.
Based on their request (for verification on my alternate # 9496 575 xxx) to be
available locally. Since my phone is still showing the signal on the old SIM but the calls are blocked, I reached the same help desk once again today 10 Jul afternoon around 1600H. The same gentleman was once again gave an arrogant answer that "the reactivation will take more time". When asked for a specific time he did not had any answer and asked me to check up next week. Still, he did not give any firm date for the reactivation. This is certainly not acceptable in the private business environment, where the competition is very tough.
Apart from my usual business related work, my entire personal activities have
come to a standstill since all my bank accounts, travel bookings etc are linked
to the blocked cell number. Apart from the harassment, inconveniences and agony
of missing valuable calls, we are losing several business opportunities.
After five days, I just got a SMS stating the “Airtel Activation Request # 189573747 has been Booked.” This is testing the patience.
AIRTEL FRAUD
Hi,
This is to warn you stop making fraud with customers, as I have attached screenshot of 3G plans which clearly shows:
[1]. There is not any options to select the circle
[2]. It shows there is a recharge of rs.249 for 1gb 3G data for 30 days
After doing the recharge it charges me from my main account balance and when I spoke with customer care person (a lady) she told me as
[1]. Left mouse clicks won’t work on airtel site
[2]. User needs to go to recharge option and then select circle option and then he came to know that plans are changed according to circles.
Then, why www.airtel.in/Airtel3G/tariff.html shows there are recharge option for rs.249 ???
How would customers know they need to use right clicks all over the website ???
Fraud(Tariff)
Hello,
Sir, I am using VIRGIN Mobile SIM(Which is handled by TATA GROUP), I use unlimited plan of amount 599. According to this plan i can make free call on TATA GROUP as well as VIRGIN Mobile, But suddenly this plan has interrupted without giving me notification and moreover duration are left and still it has renaming 8 days. I made a lot of calls to Customer Care Executive but they did not resolve my queries as well as they did not reply me in proper way, It is really harassing me to hear the response for the (CCE). I am totally disturb of this reason and i am unable to make my free calls. i am dissatisfied with this service.
Therefore I hope you may resolve my problems and I wish, you will justify me as best way as you can Sir,
MY Mobile Number is: 9266222818
Thanks&Regards
Chandra Bhushan Pandey
Telemarketing Msg and Calls - Do Not Disturb Service
Hello,
My mobile number is registered under National Do not Disturb Service since 2011. However still I get messages and calls from Marketing Company. My Service provider is Uninor and My mobile number is 8421852579. I have done complaint to Uninor Customer Service several times. Every time Customer Care people says that it will not be repeated again but again the next morning I get calls and sms. Please see my email sent to Uninor Company on 11th April.
Email sent to: helpline [at] nccptrai [dot] gov [dot] in , appellate-authority [dot] mah [at] uninor [dot] in , care [at] uninor [dot] in , customer [dot] care [at] yepme [dot] com
Hello TRIA,
I launched Complaint in Uninor Telecom Company about Marketing messages on 05th April, 2014. SR No. 1-39099867852. I got message from Uninor on 08th April that it is resolved with below comments.
”Dear customer your complaint related UCC / SMS from UWL has been resolved .please be inform that DND active also concerned team informed not to send any promotional SMS.Hence sr closed”.
But again I got message from Telemarketing Company on 10th April, 2014 at 02 pm. Message came from DT-IYEPME.
I have activated Do not Disturb Service on my mobile number and it is active from 3 years however still I get calls and message from Marketing Company. I had launched complaint many times in Uninor Company about TeleMarketing call and message but Uninor Company never took seriously about this. So please help. I am really tired with this Company now.
Thank you for your help,
Suraj Shemade
Mobile No. 8421852579
Email address: suraj_punecity [at] yahoo [dot] co [dot] in
Now again I got same sms from same Marketing Company.
I am also getting calls and sms from Mobile No. 9156505748. I do not answer phone but they send me a sms. I told them that my mobile number is registered under DND but they dont care and still sent me the same msg again and again. Please see there sms content:
Hi, mam/sir this is Nitya regarding personal loan, up to 15 lack, minimum roi only 12.50% hassle free document any require plz call this no.
sms received on 14 May at 12:02 pm and 21st May at 5:21 pm.
I also mark my email to TRIA but no one cares. Please help.
Disconnect my Idea no.without info.
Hii,
This is Pranali H. I am using Idea Postpaid Connection last 1 year.
But any issue my no.is diconnected. I called to Customer Care why my no. is diconnecting He was ans me that in my Hand sending the message to NDNC no. for telemarking no.
But I was not messaging any NDNC no.Please help me as soon as possible. Because no one is helping out to me.and didnt solve my problem.
I requested to you please actiavated my line.It urgent.because this is my official number and please please activated my line.I humbly requesting to you.
This is my no:- 8692066789
And My alternate no-9702977722
Name-Pranali Harvande
Regards,
Pranali Harvande
BSNL don't provide good signal strength
Sir,
I am complaints about the BSNL tower is located at Neendapara in Ernakulam,Kerala.lots of people change to other service providers. Internet browsing is not possible due to the variation in strength and some times calls are disconnected. Only this reasons people use other network operators even they charge heigher call,internet browsing and messages rates.Another problem is the availability of recharge voucher.please solve the problem as soon as possible. Provide better service to customers
DEDUCTION FROM BALANCE
I M USING UNINOR SERVICE. MY MOBILE NO. IS 9405484832..I M HAVING BALANCE OF RS.40/- IN MY SIM WHICH WAS AUTOMATICALLY DEDUCTED 2 DAYS AGO.. I M TRYING TO CONTACT CUSTOMER CARE BUT EVERY TIME THEY SAY CALL US AFTER 5 HOURS AS THE SERVER IS DOWN...REALLY THE SERVER IS DOWN FROM LAST 2 DAYS??? I M GETTING FRUSTRATE. PLEASE HELP ME
Rs 170 deducted overnight from my Airtel Mobile for no reason!
Overnight my balance of Rs 170 gets deducted. The customer care keeps transfering the line to another person and none of them have a logical reason for this. How can Rs 170 get deducted overnight while i am sleeping even if the mobile data is on.( I already have an internet pacakage)...They are saying that this happened because my phone is ANDROID phone.!!...How illogical!!...I refuseto believe this stupid explanation.
I hope i will get some help here as i am completely irritated and frustrated with Airtel!
Neha
8420640731