Consumer Complaint Redressal Procedure for Telecom Complaints
There are plenty of consumers in India who use cellular, telephone or internet services in India but are not fully aware of the customer complaint redressal procedure laid out by government of India cell - TRAI. Telecom Regulatory Authority of India(TRAI) is a government body just like IRDA to oversee telecom regulations in India for the benefit of consumers.
In the interest of consumers TRAI has laid down complaint redressal procedure that needs to be mandatorily followed by all the telecom companies in India like Airtel, Reliance, Tata Indicom etc. So if you don't follow this specified procedure for complaint redressal, most likely your complaint will not be heard or even replied to by your company. If you want to go to Consumer Court for such issues, make sure that you follow this procedure first.
There are many times we find that telecom consumers break their head on some complaint or the other and end up being very frustrated with their service provider company since the company did not heed to their complaints. In most of the cases the consumer hasn't followed the TRAI's legal procedure for redressal of the complaint. Also we should know that in large organizations like Airtel, Reliance or BSNL it is really difficult to allow customers to follow arbitrary complaint redressal procedures so you shouldn't simply call their office and let them know of your complaint. In this, the correct procedure will be to contact their all India customer care help line and get a docket number for your complaint.
Here we list the proper procedure to get your complaint resolved for telecom related issues.
- First visit the company site and find the proper complaint procedure. Look for "Manual of Practice". You can see a sample Airtel's Manual of Practice here. Please don't use it and rather look for updated copy of it in the company site. In this sample manual you can find the proper complaints/grievances procedure as specified by Airtel.
- Next step is to call all India customer care number and register your complaint. You must obtain a complaint or docket number. Also you'll be asked to wait for its resolution taking couple of days to 2 weeks of time. However as per TRAI regulation it should not take that much of time but give the company chance to do its best to resolve your complaint.
- If you are not satisfied then send the complaint to Nodal Officer in your circle. This list is available in the company website. It should not take more than 10 days to redress your complaint.
- If you are still not satisfied then go to Appellate Authority in your circle, the contact details of which are also mentioned in the company website.
- If still you are not satisfied then nothing much you can do. Try registring your complaint in National Consumer Helpline. You also have an option to pursue your case further in your local Consumer Court.
Note: There is a time period as specified in "Manual of Practice" - that is, for example you can't go to Appellate Authority 1 year after filing your complaint to Nodal Officer. There is usually 3 month time limit for filing complaint next level. Keep copies of your complaints to Nodal officer and Appellate Authority.
Useful Links
Comments
retecutter spoiled whole balance
I always take online full talk time of 500 in airtel prepaid number.It was yesterday when my husband advised to do a recharge of Re 83 which will make all local/std call @ 50 paise for 8weeks. I did that recharge from a dealer.It was by this afternoon the entire balance of abour Re250 got used up with a 0 balance.
Please do somethingh to loyel customers
Shiv Prasad Chatterjee
9810793349
Disconnection of Airtel 8826272121
Inspite of clearing the bill the above number is NOT disconnected. I have requested Airtel to shut this phone. But no action has been taken . Everyday I receive calls asking for not to disconnect. But please help me in disconnecting in this phone.
number allocated to another customer
Sir,
i k.ravikanth using the mobile number-9885017111, from last one year,before it is on company name PRITHVI GLOBAL LOGISTICS PVT LTD using the number from last 3years, as iam the employee of above mentiond company,now company has given the above number to me, i had subbmited the NOC letter from company also, we have given for transfer of ownership documents to mr.praveen at vodafone off at begumpet and his number is-9052982925 in the month of august-2014,and after 8 months of follow up,they are suspended my mobile number and allocated to another customer at tirupathi by (vodafone store),while the number under prosess of transfer of ownership,they had done a blender mistake,after suspending also the numberhas to keep for 60days for previus customer, but with in the span of 3days only, this was done,i had all follow up mails copies and i had visited at vodafone begumpet several times, i met mr.pavan(nodal manager)and his mobile number is 9885002002, he had given assurance, he ill difently get my number back,but he simply saying that the present customer is not agree to givethe number back,i had lost lot of bussness with this, i had given this number for my purpose,they also issued the sim on 09 feb-2015,and my services are barred from 12 feb-2015,iam holding the sim number 8991130340 10850673 12 14 9,how should they allocate my number to another customer,i wntmynumber back that"s it, if not i will highlight the issue thru media and press,one small sim wil a political issue in the history
Mobile Fraud complaint
Need your urgent help on the issue as my fraud is not about having a theft done sophistically but has destroy confidence in today's old man trying to cope up with today's generation.
My father who is retired Gazetted officer from RRCAT Indore has SBI account in RRCAT bgranch. He is currently staying in Mirzapur U.P. On 19th April he got call from no. 08051627276. The person claimed that he is from RBI and my father account has been blocked. He asked ATM no. My dad denied but after speaking for 1 hour he any how convinced him. He asked OTP also and did mobile recharge of Rs 18000 from mobikvik website. When we try to reach that number it was switched off. On searching on net we found that no. is from Bihar/Jharkhand. He tried contacting my dad next day as well. He went to local police station (Kachchwa) bazar for filing FIR but they said a/c is in Indore so you cannot file FIR in Mirapur. Also they behaved badly and were not at all cooperative. Below are detaiils:
Card No Used: SBI Debit Card: 622018**********58865
Dad contact No: 09935397656
We tried reaching cyber cell UP no. but no one is taking call. I am feeling very helpless and want strict action against this matter.
Regards,
Renu
airtel recharge issue
sir,
as per the website of airtel mobile , i saw a plan for rs 159 .i tried to recharge for the amount on online but the transaction was failed several times..i contacted the customer care and the reply is not satisfactory..i tried to recharge for three days but it was failed..so they are trying to cheat people with a fake plan in the website. i also tried to recharge through my mobikwik accound, but so far not recharged and rs 159 was deducted from my account
please take necessary action at the earliest
robin
charges billed when connection in safe custody.
Dear sir,
Dated: 16.4.15
On 13.3.15 I have sent the following reply to the Reliance customer care & Netconnet. From the customer care an executive have given me reply and stated that the connection has been terminated.
On 14.4.15: An email legal notice has sent mentioning only account number & data card number and again asking me to pay the same amount of Rs.1,713/- for which I have already clarified through following letter. Immediately I have replied only attach the following matter to email id which I received from.
Is it sufficient or I have to reply it through a lawyer. So far i have not any reply from them.
Dear CCO & Net connect+, Reliance Communications.
A/c No. 9391634072_Disconnection_5.2.15_Reg.
With reference to the above subject matter, your bill for Rs.1,713/- is not acceptable since I have clearly clarified that the connection was under safe custody till 21st Jan,15. Without informing the activation of the connection and put it in active mode by yourself. It is your responsibility to inform the customer about the expiry of safe custody period well in advance. I have not received any such kind of information from you. Surprisingly, Nov’-Dec’14 monthly bill raised for Rs.643/- after deducting Rs.31/- from advance. In the month of Sept-Oct’14 bill that the advance amount Rs.378/- paid for safe custody was shown. In Oct-Nov’14 you have charged Rs.347/- and it has taken from the Advance amount and Shown bal.Rs.31/-. Immediately I have informed the same to your Customer care. Even though, you have ignored my mail and raised bill for Rs.643/-. Again the same matter brought to your customer care notice. I have discussed this matter with one of your executive on 4th December and she has accepted to continue in safe custody till 21st Jan, 15. The next day i.e.5.12.14 the executive of Amber pet Reliance stores sent a mail to you from his email id and confirmed that the connection under safe custody. Again in the Dec-Jan’15 monthly bill raised for Rs.674/- and Jan’15 to Feb5th 2015 bill is for Rs.175/-. Since Oct’14 to till date I have sent mails to you and requested to you go through all of them. I have received standard mails without solving the issue and generated bills at your will continuously. Instead solving the issue, started harassment by sending SMS and phone calls for payment. During this entire period I humbly requested you to look into the matter and solve it as early as possible. In return what you have done simply passed the days by sending standard mails and put me in waiting till bill date and added bills nicely. That means you have wasted not only my valued time but also yours. Many a time I have informed you if unable to solve the issue disconnect the connection. Finally, I have taken decision to disconnect the connection on 5.2.15. Actually I supposed to pay only Rs.175/- as my connection under safe custody till 21st Jan, 15. Now, to collect correct payment, you have to send a fresh final bill after making all the necessary adjustments mentioned as below:
1. Monthly payment for the period of 22.12.14to21.01.15 = Rs.674.00
(Because of your adamant behavior I have had to use the Data card)
2. Payment for the period of 22.01.15 to 05.02.15 = Rs.175.00
Rs.849.00
3. Less: Balance amount after adjusted from Adv. Rs.154.00Total areas are to be paid: = Rs.695.00
Hope you‘ll do the needful and confirm the same by return mail.
But in return they have sent a legal notice without solving the problem created by themselves.
I request you to take it as a complaint and solve it.
Duvvuri
change in plan
I bought a MTS Data card in august 2014 because the unlimited plan of the company was good. I paid Rs.1500 for the dongle.
Now, within 6 months they have changed the plan and now enforcing the same on me. This plan is absolutely baseless.
My plan was unlimited usage and now they have fixed 30GB and height is that 15GB during daytime and 15GB during night time. who is going to sit through nights and consume 15GB. Technically they are forcing a plan from unlimited to 15GB.
the above is not justifiable by the company. upon taking up the matter with them,they have simply refused any reversal of plan.
Thanks
Amarjeet Walia
9810006137
Deactivated Airtel SIM for senior citizen above the age of 74
Hi,
I am jai Srinivas, My mother ( Age 74 Years ) had Airtel Cell with number 8978787864 which she was using for last 6 years, earlier it was from airtel postpaid and shifted to Tata docomo postpaid and again shifted to Airtel prepaid till 1.6 months years it working fine, all of a sudden she has received SMS to submit documentations ( Address details etc.) and that to be submit in 2 days and she is old women, ( At least 15 days’ notice should be given or some airtel person should inform by phone in advance before disconnecting the service) and number which is present does not work where to submit the documentations and even recent 121 IVR does to take customer executive she was not able submit in 1 week of time, later they are saying that the number is deactivated for not providing the info and Airtel, even the cell had Rs.68.00 balance and that could not be forwarded they suggested to go for postpaid to get the same number paying Rs.300.00 and even the old balance will be not added, even after 2 days the number is not activated,my mother is using this SIM since 7 years,all contacts are known by this number and lot of other transactions are done by this number for Gas connections, it seems that airtel is playing good trick to loot money from prepaid customers, even we are paying taxes, ( Even the Local Airtel Outlet were not helping my mother, instead telling her to go to Airtel Head Office in begumpet for any doubts )
Well they gave another option is to wait till 90 days to get the old number if we lucky and they are not sure we will be get the same number, or 2nd option is go for number paying 50/- and take new number it looking so bad with airtel simple looting money from senior citizen who are genuine people paying money for usage, only thing they are still connected because it has good network, hope some other network comes in and airtel should drop very badly
Thanks,
Jai Srinivas
Internet data not received
My idea no is 8120823711. Data not given by idea , i have took an idea sim of 498/- in which i have to receive 1gb internet for the first month and second month 750 mb and third month 750 mb but i have not received 750 mb for the last month after lots of complaint i have received data but the same got exhausted on the third day however i have not used the entire data . The idea customer care is saying that data is not avialable.
unethical and unfair procedures of IDEA
My IDEA #9087854679 was recharged with 124 INR on 8/4/2015 for 1GB 3G Data.As on 12/4/2015 230+ MB Data was available. Fearing I'd run out of data balance quickly, I recharged again with INR124 for another 1GB 3G Data hoping that the unused data (from the previous recharge)
Will be carried forward. Holy GOD,it wasn't. Shocked,I contacted the Customer support centre only to get more shock as I was told that the unused data'd expire upon fresh recharge..
Does it make any sense? Definitely not to me..Remember, the data that got lapsed wasn't free but paid one.How come it can be written-off? What if I need 3GB Data for a particular activity continuously!? Do I have to recharge only after the existing data fully used? Or the simultaneous recharges'd give me only one GB Data ,not 3GB and the amounts for the first two recharges become void even before a bit of them used? If IDEA has an idea about rationing Data to a connection
Why should they take the money and not providing the service meant for it? They shan't accept the recharge until the existing account balance fully used.What kind of practice is this to a corporate like IDEA? Not going to leave it at any cost..I want justice.. My Internet My Interest My Money...
P.S: The 3G they provide is 50℅ 2Gonly..
complaint against airtel for not release my no for port out
dear staff,
please help me my no is 9992000424 and upc is AH797465 and airtel forcefully stop me in their company they compelled me to live in their company with the use of there power forcefully. i requested that company 7 times to release my no and also file a complaint on there mail address 121 [at] in [dot] airtel [dot] com,nodalofficer [dot] upc [at] in [dot] airtel [dot] com,appelate [dot] upe [at] in [dot] airtel [dot] com but that bloody company didn't take any action on my complaint. please help me and take necessary action against that company.
no network at my residence - already lodge Reminder 3 with Idea
Dear Team
I have already registered three complaints with Idea customer complaint but results are not at all satisfactory.
Complaint was regarding poor / no network at my residence but Idea is not at all giving satisfactory reply they are just moulding the matter .
We have already having three connections of Idea.
We are facing problem regarding network in terms of VOICE as well as data.
Entire colony was facing the same problem
Pls find the mobile numbers
8435832170
9977065680
9754326011
Pls find my residence address
43 Mrudal vihar dewas 455001
Rgds
Nitin
8435832170
Unable to call wife's airtel number
From my airtel number 9945011225 I am unable to make calls to my wife's airtel number XXXXXX9764 and I am getting the message that "this number is not valid". But if I call my wife's number from other mobile or landline it is going fine and she is able to call me or other numbers without any problem. From last two days I have been trying to tell the same to airtel customer care and I get to hear every time "sir your handset or your wife's handset has problem". But I told them even if I am changing the handset for both of us, the problem exists. Also when my wife is trying to contact airtel, the customer care executive is saying all services are working fine from our end and there could be an issue with the number which is trying to call you. Similarly when I talk to the executive they also the same - all services are working fine from our end and there could be an issue with the number which you are trying to call. This is very disturbing that airtel is least bothered what customer is facing. After discussing with customer care I had to deactivate the "1 Local A2A Mobile FnF Free@Rs.99" intended for my wife's number, so that I could verify whether this could be the problem. Guess what I was able to call her and so I thought it worked fine. Then I again activated the same service and to my surprise I found that I am getting the same message that this number is not valid. Please look into this matter urgently with utmost priority.
Complaint of pathetic Broad band service by BSNL for last 2 mont
My BSNL No 03612734292 is linked with Broad Band and for last 2 months w are having pathetic services. Hardly 2 hours out of 9 working ours only works, we have lodged numerous complaints but no results.
Please help us out....
Airtel Fraud case
I am an Airtel mobile user and my mobile number is +919650146927. Airtel made a deduction of 461 rupees from my account mentioning that it was deducted due to 3G data usage. This is fake statement due to following reasons.
a) I got a SMS at 3:53PM that my data usage has been completed and I switched off the 3G at that point of time. Although as per customer care, my data pack was completed at 10:30 AM only and they informed me 6 hours later when my balance went to 4 rupees from 465. That's their fault and they can't ask User to pay for their mistakes.
b) I was in meeting throughout the day and was not using data at all. As per my phone settings, Only whatsapp and hipchat apps are allowed to use 3G in background. These apps are also not allowed to fetch pictures/videos over 3G. Hence normal messages cant go over 3-4 MB in 6 hours.
As per above information, I am not using 3G at all and Airtel also failed to inform me on time for which they cant deduct 461 rupees from my account. It looks like there is some problem with their technical system or some people are making fraud at their end.
Kindly take necessary action.
Manish
+91-9650146927
IDEA Boardband Bill generation before bill cycle isnot completed
Dear Sir,
We had taken IDEA Broadband net connection - 060013014447 in month of Dec 24 with Advanced payment Rs 1500 with out any installation charges,at time of Executive told me after 3 months completed after that 4th month bill come in after completed,today we received 4th month bill before.month is completed,i thinking bill will come month end,called to customer care.they told me they generated bill before and last date 15/03/2015. and told to me if amount not paid they disable net connection,i asked to them i was taken postpaid why before i will pay,they told to me Pre bill postpaid connection and also told there is no issues from all customers why you are not pay before. i asked them my connection prepaid or postpaid,they postpaid connection.
i told them if before i paying that is prepaid why you are not saying postpaid and asked my to change in bills prepaid and Advertisements,then i will pay definitely.
i told them i will give complaint to TRAI if not change,they don't react for that
Before i pay firstly that prepaid or not
Pls help me for this case.
My number postpaid to prepaid
sir
Mai airtel office kitane baar gaya aur bola ki mera number prepaid kar do lekin airtel store wale bole ki baad me aana aur fir jab jata hu tab bolte hai ki baad me aana mai kitane baar ja chuka hu airtel office but prepaid nahi karte hai
mera number hai-8511924447
gandhidham kutch-370201
Wrong bill generated & rude behavior of customer care Executive
Hello,
I am Hansraj Rajora Phone No: 8826891431. I get wrong AIRTEL bill for this month (26-Feb to 25-Mar), there is one extra service (value added service: Rs:125/-) which is charged on my bill which I haven't activated and used.
Regarding this issue, i called your customer care executive which respond very rudely to my call. He straight away said that "Money will not get revert back to you and make any complaint to anyone regarding my tone I don't care". His Name is Alok and Interaction number is 4858966.
I get really pissed off with this, is this the way they talk to customers. And i didn't get any information regarding my deduction(value added service: Rs:125/-), that it will going to revert back to me or what? I didn't used that service and not activated it from my end. If I activated that service from my end then there must be an Activation message or something from your end as an acknowledgement.
I don't know what to do next, whom to call and where to go. please help me in this Fraud.
Thanks & Regards
Hansraj
Complaint of Reliance Communications
Dated 11.03.2014
Dear Sirs,
I am using the Mobile No. 09355502052 of your network since long , from last one month the network of my mobile has become very weak specially in my area, and my voice does not passes to other party, while the voice of second party to whom I am talking out remains completely audible. I had to shout almost even though my voice does not pass to other party, neither the SMS are going. I have made several complaints on customer care, every time the answer given by the customer care executive is that my complaint is in process and the same will be resolved by the earliest possible. They say that the network in my area is feeble and my complaint has been given to technical department for resolution, but to my utmost surprise that my genuine complaint is still pending. Showing interest in Reliance Communication I have chosen 16999/- unlimited plan, and as such I do not have the option to go with some other network.
I hope you will take some prompt decision and resolve my complaint by the earliest possible.
Thanking you,
Yours faithfully,
Purshotam Bansal,
2052 Sector 13, Urban Estate,
KARNAL (Haryana)
Mob. 09355502052
E mail.ID. organolab [at] gmail [dot] com
Note. I am forwarding this letter to you and TRAI again for necessary action; I hope you will resolve the issue by the earliest possible, and if you cannot resolve the connectivity issue kindly cancel my unlimited plan of your network and refund the amount so that I could get the services of some other network.
Redirected on 30.03.2015.a
Complaint No. M222442523 TATA TELESERVICES
Telephone Provider TATA DOCOMO Post Paid Connection
Complaint No. M222442523
I have received my bill with Rs. 107231/- which is very high , all charges are for internet international roaming for few hours, which is not bearable . I am 3 year old customer with track record of payments and billing which comes in between 1000 - 1500 not more than that . I earn salary of Rs. 20000/- per month , i have used only internet for some time when i was in Dubai for business purpose, how come the bill this much please give clarification, when i went for international calling activation to tata gallery two or three days prior to trip, it should be explained clearly how to use international roaming calls and internet usage which was not given.
If India Planning to grow with economy and telecom companies are charging this much for use of internet for few minutes for business purpose ,how India will grow with their future plans. We plan for higher as exports from India , this way how exporter will plan for business trip and calls and usage of internet for business purpose.
Request you to reverse the 98000/- charges charged for international internet roaming and activate my phone. I am having all work on mobile where as my mobile is off from last 11 plus days, kindly activate my phone and reverse the charges at the earliest to continue with the services , my work is held stop , my all work is on phone. I had loss of Rs. 2 lacs till now who will bear this loss , tata will loose customer and regular business income for lifetime and with negative image on customers. We trust on TATA rather than Reliance becoz TATA is brand, TATA is trust for us.
USA & other countries are focusing on how to reduce the costing for all means of communication for business so that take a step ahead towards nation economy growth.
Hope my complaint will be look into matter by honorable peoples, ministers and people kept for consumer grievances.
Looking ahead with kind cooperation & resolution of billing amount.
Complain for Vodafone number
Hi,
I am using Vodafone for long time.
Last month bill i am been charges for acess of data usage.
As per policy i should be send a text once i exceed my data limit.
Which was not done.
Vodafone is asking me to pay the bill which is not valid if i had received the alert massage i could have activated a booster or used wifi.
Please assist in this
Kumar Mistry
Disappointed on Airtel
I want to change my number to Airtel. I applied for PORt from tata docomo on 21-02-2015.
In Airtel outlet Velacherry Chennai, they dint give Airtel prepaid card, so i applied for Airtel Postpaid.
But after 2 days they said there is some error while giving the UPC pin so i have to regenrate it after the UPC expiry, its expire date was 08-03-2015.
On 09-03-2015 i again regenerated, this time i changed my address. 3 days later when i called they said that, the new address given was out of service area
So that they could provide me a Prepaid sim, i again went airtel outlet (Velachery) on 13-03-2015, submitted all the proves again. On 24-03-2015 the current UPC code got expired.
I called Tata docomo they said they have accepted the request nothing pending from their side, when i called airtel they are saying that there is no documents been submitted for my number from the airtel Outlet.
I tried the airtel Outlet velachery they dint pick the call. Very poor customer service.
Its been more than a month, Very much disappointed on airtel.
suffering from reliance Internet since two and half months
I had got a 90 days internet pack from reliance in 5-Jan-2015, which is either not connecting or disconnecting frequently. I complained to reliance about this. (SR No. 231081101). I got a response from reliance that your problem has been resolved. Interestingly my internet came only for one day and then gave problem as before.
I called up reliance helpline, no help from them. Wrote my problems through emails and submitted through their web interface. Four days back I got a response that "We have registered your complaint with service request ID: 231207293 on 17/03/15 and it will be resolved within 3 working days from the date of complaint registered."
It is sad to see that 3 days have been passed and nothing has been resolved yet. I have suffered for two and half months which is much greater loss than the the money paid for the internet. It is sad to see that big companies like reliance are living by exploiting small and poor customers like us.
Airtel stealing on sake of selling their dongle
Very Good Morning to you all, This mail is regarding my complaint issue to Air tell Wifi Dongle Connection on number 88979504668897950466. During Purchase of your Airtel Dongle it was clearly informed that that dongle can be free and unlocked anytime during my request. Also as your prior confirmation by your associate only it was proved that it can unlocked. Don't try to hide the truth behind your greediness, as per TRAI and Government guidelines only "none communication device like Mobile/Dongle or communication media if purchased by customer cannot be locked till consumer really interested for doing so." There is no privileges for Mobile operator to use it for own good sake. Than why you are creating your own rule if you can lock (by OEM supplier) you can unlock also don't try to fool consumers, this our own citizen of India. What you try to proof by fooling our own nation people that you are very clever and can play, trick and conspire with your own citizen people emotion. Such a shame on you all This Airtel Operator have cheated me badly on the name of providing me new dongle and confirmed 6gb will be free while I will purchase a new dongle of Rs 2000/ Same I purchased it on 18th Feb-2015 and they said it need to activate my 6gb while initiating it portal airtellive/offers There I hardly used 1 day the complete 6gb went in drain/data all used, Airtel people said I have consumed 6gb withing a day.and I need to pay more to use Airtel Company is cheating on name giving 6gb but reality they are misguiding customer via providing only 2 gb maximum and after these they show that I have used all 6 gb. These trick they are using only for selling Airtel Wifi dongle. In my case also, after my 2gb usage they disconnected my Airtel wifi connection and showed I have used all. Atlast I executed mail to their nodal and appellate Authority but till now I didnt have response from their end. They arent acknowledging my mail even. So my pledge request, please look into this crucial and harmfull matter since customer also getting cheated on name of 6gb where truth Airtel is only giving 2gb on name of 6gb Mine great warm regards to you all. With Thanks Amitabh Mob:90108737679010873767 Hyderabad
i am harassed
hi
i took 2 numbers from idea (7836004443 and 7836004442 )in month of August 2014 and the executive came to my office to give me those numbers but those numbers didnt get started because of verification.
one number worked for 10 days again it got stopped because of verifiaction problem .
three times verification done and
both these numbers was taken for official purpose .
didnt recieve any bill for that time .and i never used these numbers because it never got activated.
all of sudden i started getting calls from month of novemeber 2014 and they started threaten me for court and all to make payments and everytime i asked for bill but they didnt send me .
i spoke to the executive(mr krishan mathur )who gave me the numbers told him entire thing and even told them to block my numbers because i am not using them .
because i never used those numbers as it never got activated, he told me no problem ill look into it.
January 2015 i got call from one nice lady from idea customer care she told me you make payment of 1200 immediately before 5 pm your account will get setlled and you wont get any calls or no one will bother you .
to my surprise in february 2015 i see first time bill on my mail and now i was charged for 2700 for both these numbers .
i started mailing and speaking to idea complaint department and customer service all kept on saying they will look into it and will sort out things and shared same details with them and spoke to mr prasad and jai told them i am not using these services please close my numbers.
in march 2015 i get another bill with increased amount and when i write to them i get reply my complaint is closed because they dont see anything in system .
this is harrasment they conning me since december till now i am been constantly telling them i am not using these numbers please close and block these numbers still my bills are generated .
this is fraud please if you can help me with this
thanx
Arun
Complaint - Reward (I-Phone)not received, amount deducted
This is to inform that I recently participated in a contest from VODAFONE, NO. 50404. The contest came on my mobile as an opportunity to (WIN I-PHONE 6 and upto 10 Lakh Rs). I participated and won a I-Phone 6 but after lodging a complaint, not received the same since last month. Under the contest, Rs. 10 were deducted from my Account. One of there executives assured me that I will receive the same ASAP. But nothing happened. My Mobile no. is 9999429628 in the name of RAHUL SETHI. Please do the needful and let me know how to proceed further.
port not change vodafone to reliance
my port reguest not responce by vodafone network VT351469.please when it was change i hate vodafone network i hate vodafone customer care.
Complain against (8252704601) mis-service provided by Reliance
sir , This complain against the mis-service provided by the Reliance prepaid mobile number against (8252704601) and in this number I had recharged 600 RS. by 25.01.2015 and got 6.5 GB Highspeed 3G DATA, 90 days;but again when I have done on 16.03.2015 the same recharge then I didn't get any data balance.
So I made a call to 198 and they let me know that it was FRC recharge so I wouldn't get any balance. What a company commitment ,in january it was same but in March it has changed. ok,but I got the same sms by Reliance that I got 6.5 GB Highspeed 3G DATA, 90 days;by 16.03.2015.
so how the executive from ur company let me know that do it by 601 Rs. then I would get data balance.
For ur proof the sms's has attached to it in below:
(( From: 52811
Date time: 01-25-2015 12:57:17
Content: RC Rs. 600 Done, Get 6.5 GB Highspeed 3G DATA, 90 days; RCH 45 Get Local R-R@ 1.2p/2sec ND other call @ 1.8p/2sec.Valid 28 Days
From: 52811
Date time: 03-16-2015 16:57:54
Content: RC Rs. 600 Done, Get 6.5 GB Highspeed 3G DATA, 90 days; RCH 45 Get Local R-R at 1.2p/2sec ND other call at 1.8p/2sec.Valid 28 Days
From: 52811
Date time: 03-17-2015 00:15:33
Content: RC Rs. 20 Done, Proc Fee Rs.2 , ST Rs.2.2, TT Rs. 15.8; All R2R callAT15p+othrsAT30p/m matr 45 me))
Also I had done 20 RS. recharge that balance also deducted..If these are done by like Reliance Big telecom company for their own profit then how a people can trust on it.
portal1.bsnl.in not working proper
Sir,
I have recharge 9792719770 bsnl no on portal1.bsnl.in portal my payment are deduct but my mobile not recharge because after bill desk portal not come on my portal1.bsnl.in portal,
I'm recharge Rs. 251/- and my before going payment gateway my Transaction Id show TXE0703201532822.
so please resolve my problem.
Complaint Against Airtel
I have been calling Airtel customer services from past 4 days to cancel one of the airtel number that I have. Each time I call, the say that their application is down they cannot transfer the call to the cancellation department. This is always the standard answer that I get from the customer service representation. When I asked them to connect my call to the supervisor, I got a reluctant response from the floor supervisor that they cannot do anything other than take a service request which would take 10 days to resolve. Only when their applications are up, they would be able to raise a Service request. In that case why do they have to lie to us telling that the applications are down. They are not concerned about what customer is facing ! Their intension to drag this till the billing date and to the next cycle.When they say it is very easy to get a connection then why do they trouble us so much for closing a connection.
I request you to please help me resolve this issue at the earliest.
Airtel Mobile#9972711447 - Deactivation
I was requesting Airtel for more than 8mothns to disconnect my 3G post paid connection as I was not using it but they have not disconnected and said that they are going to suspend the account for 6months and later it will be automatically convert to prepaid and then you can disconnect. I have not been charged for 6months but after 6months its not converted to prepaid and I am receiving minimum bill for last two months, I had send couple of mails but no response and called customer care every time they say server is down and they are going to call me back but I never get a call and they don't even forward that call to next level to escalate further. I really fed up with Airtel and not sure how do I can disconnect with Airtel.
Thanks,
Jakki Reddy
MTS data card - poor customer service
Poor customer service . I called them thrice and mailed once for connection cancellation , every time they assured for a call back but they did not maintain their promise .
It takes very long time to connect with customer care. A week before the bill due date they start calling twice a day to remind about the bill payment and ask to pay asap. What I do not understand here why the hell we need to pay the bill ASAP before the due date . If delayed any way they are going to apply fine on the next bill then why they cannot stop with just reminding the customer through message .
MTS deducting money without any reason
I have maintained a MTS number 8926504998 for the last few years. The company has started deducting money from this pre-paid number without notice for the last 6 months. I have drawn the notice of its customer care several times and lodged complaints. I did not subscribe for the VAS for which it had deducted money. Last time, it had also returned the money it had deducted. But again on 10th March, it had deducted Rs. 66.61 within a few minutes of my recharge of Rs. 70. This is gross cheating. MTS has reduced itself to a Mass Cheating Service (MCS). Customers be aware of this company and refrain from using its service.
Fraud cuttoffs
On my no. 9050549618 Two times 45-45 Ruppess are cutted . And i had not activated any of the service . And also not shown by vodafone any service theen why these cuttoff helds. The vodafone is very fraud at these types of cuttoffs.
Complaint against Airtel Services Unnecessary deduction of 250
Hi..
I have recharge update for my airtel prepaid mobile 8894852840 Customer Name: Amar Singh through internet SBI Account on 27 Feb 2015 of Rs. 250 , Transaction ID - 227742573
i have got amount successfully but after some day automatic active call tone service on my number but be have not active this services and now my mobile and after 2 days my balance are 250 full deduct from my account with in 10days .
only my remain balance available that balance are before recharge RS 20/
Please solved my issue .
Thank You !
Amar Singh
Network issue
Manoj Kumar <manojkr786 [at] gmail [dot] com>
6:52 PM (10 minutes ago)
to customercare
Dear Reliance,
As per your mail still I have not received any solution from your side facing same network problem at my home it is very embarrassing, please help me out other wise I will go Consumer Court as from starting of porting my both number's +91-9041367176 & +91-8427831134 to Reliance after so many complaints I didn't get any solution for it and still I am paying you every month for nothing.
Kindly take it serious and give me a proper solution.
Regards
Manoj Kumar
Mob:-+91-9041367176
On Thu, Jan 29, 2015 at 3:23 PM, customercare [at] relianceada [dot] com <customercare [at] relianceada [dot] com> wrote:
Dear Mr. Kumar,
This is with reference to your e-mail dated January 29, 2015 for your Reliance Numbers.
We regret the inconvenience.
We understand the concern and have made a note of your feedback and forwarded the same to the concern department.
We assure that necessary action will be taken against this feedback.
We have taken up your issue and will get it resolved on priority.
Once the mentioned issue is resolved, we will notify you via SMS or Phone call.
We request your cooperation in this regard.
Assuring you of our best services always.
Thank you for choosing Reliance.
Warm regards,
Nilesh Sathe
Officer - Customer Care
Reliance Communications Limited.
For further details, you may contact us via:
Web-site
www.rcom.co.in
Email ID
customercare [at] relianceada [dot] com
Customer Care number for Inquiry
*222 (Chargeable at 50 paise for 3 minutes for speaking to Customer Care desk)
Customer Care number for request and complaint
198 (Toll free)
Customer care no (any other phone)
30333333 (Prefix STD code with 30333333, other than four metro locations)
View the bills and make payments
myservices.relianceada.com (First register yourself on the portal)
From: Manoj Kumar (manojkr786 [at] gmail [dot] com)
To: rcom [dot] ccmteam [at] relianceebill [dot] com (rcom [dot] ccmteam [at] relianceebill [dot] com); customercare [at] relianceada [dot] com (customercare [at] relianceada [dot] com)
Date: Thursday, January 29, 2015 11:03 AM
Cc: 2012/28 Sector. 32 C Chandigarh. (manojkr786 [at] gmail [dot] com)
Subject: Network Problem at my Home
Dear Sir/Madam,
I am Manoj my mobile number is 9041367176, 8427831134 and current living in House No. 28 Block No. 2012, Sector 32 C Chandigarh.
I wish to bring your kind attention and I do hope you will take necessary
steps to avoid recurrence of such things
I am currently using Reliance network but very upset with your
network,No network coverage, you do not get coverage
in most of the areas. I am living in Chandigarh and facing every time
network problem or it always disappearing at my home. I am really very unhappy
with the network of Reliance this is my 4th complaint to you but
still I didn't get any solution only I get sms from yours that we have taken action and increase our network for the following area's but still problem is like that not resolved.
We are also using other network's like Airtel, Vodafone, and Idea
but don't have such kind of problem, so get it resolve it now or visit your any technical person at convenient time at my home so that I can explain them practically
So please don't take it lightly take seriously otherwise I will go to consumer court for this kind of Harassment before porting my number on your network your executive will assured me that I will not face a problem with this network but still its same.
--
Warm Regards,
Manoj kumar
Cell: +91 9041367176
Email: manojkr786 [at] gmail [dot] com
--
Warm Regards,
Manoj kumar
Cell: +91 9041367176
Email: manojkr786 [at] gmail [dot] com
Phone not working and nobody to attend
My reliance landline (033 30525256) is not working for over last 8 days. Repeated complaints have fetched no results and nobody seems to be bothered. Earlier also this has happened and I have asked them for waiver of rental as I am in high rental plan, but they simply do not want to listen to anything. This time I will not pay any bill unless waiver is given to me. Am also thinking of surrendering the line and go in for new connection of some other company.
Abnormal post paid bill
Sir,
I am using Vodafone official SIM No 7875768021 since Jun-14.But in the Month of Feb-15 abnormal bill of Rs 7956.06 issued, till date average bill was in the range of Rs 400 to Rs 500/-. The Feb-15 bill consists of VF mobile connect charge of amounting Rs 5126.19/-. This charge is not justified. Particular in the month of Feb-15 these charges are exceptionally high. Kindly give proper justified bill. Please do the needful at the earliest.
Thanking you,
Yours faithfully
Sameer Singam
Cell No. : 7875768021
Airtel bad service and response
Hi,
Airtel is not providing the service properly, yesterday around 1500 hrs I got new data SIM card and executive told me by next day afternoon before 24 hrs it will be activated. Today I got a call from Airtel around 1745 hrs stating by next half hour my SIM will be activated. But till now it's not activated when I complained to Airtel now they are saying it will take 72 hrs for activation. When I said I want to speak to your duty supervisor they said there is no supervisor or manager in night. This is the response we are getting.
Even they have not given any slip for the cash they have taken.
Pls help me and take strict action against Airtel.
Prabhat Kumar
8978451087
roung bill payment
Hi good morning........,
My name is swamy my number is 9848695823 my outstanding limit amount is 1600 after crossing my outstanding limit I didn't get any intimation I had got bill 4600 change after my limit 1600 rs my number should be bar my number had barred on after the had crossed 4600 change y it had barred on that time....? I need clear explanation on this issue customer care agents r not taking responsibility for my problem...,
After checking my bill I had got to know the roundmg charges on my number....,
I had charged roung bill on 16th nite from 10:00 p:m to 17th early morning 07:00a:m and again on 21st nite 10:00 p:m to 22nd early morning 07:00 p:m in this time I had charged roungly
I this case I am emailing you for resolvetion for my issue....,
I need a complaint on this issue...,
I whil file a case on a.p idea at consumer form on this issue....,
I need a call back from you to my number 9030787672 I am waiting for your call I want to share more with you call me soon please....,
Thanks and regards
Dasari swamy.
roung bill payment
Hi good morning........,
My name is swamy my number is 9848695823 my outstanding limit amount is 1600 after crossing my outstanding limit I didn't get any intimation I had got bill 4600 change after my limit 1600 rs my number should be bar my number had barred on after the had crossed 4600 change y it had barred on that time....? I need clear explanation on this issue customer care agents r not taking responsibility for my problem...,
After checking my bill I had got to know the roundmg charges on my number....,
I had charged roung bill on 16th nite from 10:00 p:m to 17th early morning 07:00a:m and again on 21st nite 10:00 p:m to 22nd early morning 07:00 p:m in this time I had charged roungly
I this case I am emailing you for resolvetion for my issue....,
I need a complaint on this issue...,
I whil file a case on a.p idea at consumer form on this issue....,
I need a call back from you to my number 9030787672 I am waiting for your call I want to share more with you call me soon please....,
Thanks and regards
Dasari swamy.
Cheating by Airtel
Sir,
I was using Airtel no. 9895234432 for the last 10 years. Due to the mistake of Airtel officials there was a mistake in one of my bill. It became a dispute and they disconnected my no. Later the company accepted that it was their mistake and agree to activate the account if I pay Rs. 3214 and I paid the money but they cheated me by not activating the account. I was in constant touch with the Airtel officials and they agreed to resolve the issue immediately but it didn't happened yet. Now I understand that they have allocated the same number to someone yesterday and has cheated me. All my old friends and many of my customers are having only my old no. I am in insurance field and if in case any of my customers do no get me online on the time of policy maturity, it will affect my reputation. I need my number back and want to take legal action against Airtel for cheating me. Please do the needful.
Regards,
Azeem S Deen,
+919958644325
Disconnection of Reliance Data Card bearing number 9393403332
Sir/Madam,
I applied for disconnction of my data card 9393403332 through customer care 180030005555 and they had registered my request for disconnection of data card 9393403332 and given complaint number as 229902561 on 9th February 2015.
After several reminders through mail, Reliance customer care has registered with Service Request ID: 230386886 on (22/02/2015 at 12:17:23) and informed that, disconnection will be done with in 5 days. 10 Reminders have been submitted to Reliance customer care. Till to to day not disconnected my data card 9393403332. Hence, i request the authorities kindly disconnct my Reliance Data card 939340332 and communicate Closing bill at an early Date. I contacted the below said officers of Reliance Communications Limited.
Nutan Sonkar
&
Rameez Solkar
&
Debabrata Chakraborty
&
Padma Narapollu
&
Nilesh Sathe
&
Akbar Khan
&
Renuka Peddinti
Officer - Customer Care
Reliance Communications Limited
Warm Regards,
R. Bhaskara Reddy
Reliance data card 939340332
airtel is a fraud company
hi
at some point airtel was the best.but presently airtel is the worst thing i have ever known.
i am ready to pay a higher tariff plan for a good internet connection.
but these guys are not willing to change my plan.i am doing online business so i need a good speed.
i am trying to get my plan change from last 2 months,the plan changes for a few days then it gets automatically downgrade to my old plan. airtel is doing fraud with its customer , now i want to file a complaint against airtel.they have also erased my last complaints. airtel is a company which believes in fraud.
how can i sue airtel.
Pathetic Vodafone
Hello People,
Date: 26th Feb 2015. Bangalore , India
Please never ever go for VODAFONE . They are big cheaters , They do not have adequate signal.
I had a 3g POST paid connection , where i used to pay monthly bill of 1000 rupees without fail, I had this connection as a backup . When I tried using it regularly I was shocked to see that the signal was hopeless , never used to get connected at all.
When i raised the complaint they pointed me to uninstall software and reinstall , try on different machines , they also tried to reset my account at the backend twice, but none of them solved the problems. They do not have enough confidence in solving technical problems , all they do is trail and errors.
I raised my complaint in the month of march 2014 and now it is Feb 26th 2015 , and my problems are still present , I raised a cancellation, even now have never sent me any kind of acknowledgement for this.
The issue lies with vodafone for several months and they do not bother to solve your problems .
They are just bothered about bill payments.
My sincere advice and request to people is that, do not encourage your family, friends and your peers to use Vodafone ever.
Dont waste your time and hard earned money to such pathetic Providers.
Regards
Vijay
Ref. No. 60151447:Network problem in Airtel # 9311974433 & other
Dear Sir,
We are facing Network Problem (Weak Signals) in our 19 corporate connections but nobody in Airtel is listening/ caring about our complaint # 60151447 from last 1 month.
We have discuss this issue in Appellate(Delhi) but no action taken by them till yet and they advice us that it will take around 90 days for the installation of New Tower in our Lawrence Road area. Hence we request u to to resolve the existing Network problem of our 19 corporate connections.
We cannot communicate with our clients and our engineers cannot communicate their problems of Machinery with the technical staff in Delhi & outside Delhi. As a result we r facing heavy loss in production etc.
The detail of mobile numbers along with Account numbers for your ready reference are as follows.
S. No. Mobile No's Account No.
1) 9871294433 1099411065
2) 9311294432 1023654532
3) 9311294433 1023654398
4) 9311294435 1023654505
5) 9311294436 1023654377
6) 9311294437 1023654435
7) 9311294438 1023654444
8) 9311294439 1023653589
9) 9311294440 1023654383
10) 9311294441 1023654516
11) 9311294442 1023654530
12) 9871294338 1023654444
13) 9311294431 1023215496
14) 8826494433 1023215496
15) 8826694433 1023215496
16) 8826594433 1023215496
17) 9311974433 1023215496
18) 9810188523 1023215496
19) 9311294434 1099414026
Please do the needful as soon as possible.
Thanks With Regards,
Shakti Hosiery Works.,
B-56, Lawrence Road,
Industrial Area,
New Delhi.110035. (M) 9311974433
Phone No.011-27105070,27185102,27187657
Fax No. 011-27153426
E.Mail :- shwsince1962 [at] gmail [dot] com
Copy of earlier Mails
Dear Mr. Manikandan,
As per our discussion with Ms. Mousmi regarding the waiver off of 50 % on our existing 19 corporate numbers from the period 23-12-2014 to 22-01-2015.
You are requested to share the due amount of all the existing 19 corporate numbers from the period 23-12-2014 to 22-01-2015 after the waive of 50% from your end.
The detail of mobile numbers along with Account numbers for your ready reference are as follows.
S. No. Mobile No's Account No.
1) 9871294433 1099411065
2) 9311294432 1023654532
3) 9311294433 1023654398
4) 9311294435 1023654505
5) 9311294436 1023654377
6) 9311294437 1023654435
7) 9311294438 1023654444
8) 9311294439 1023653589
9) 9311294440 1023654383
10) 9311294441 1023654516
11) 9311294442 1023654530
12) 9871294338 1023654444
13) 9311294431 1023215496
14) 8826494433 1023215496
15) 8826694433 1023215496
16) 8826594433 1023215496
17) 9311974433 1023215496
18) 9810188523 1023215496
19) 9311294434 1099414026
Awaiting for your reply as we have to clear our dues by 11th of Feb 2015 for the above mentioned numbers from the period 23-12-2014 to 22-01-2015.
Thanks With Regards,
Shakti Hosiery Works.,
B-56, Lawrence Road,
Industrial Area,
New Delhi.110035. (M) 9311974433
Phone No.011-27105070,27185102,27187657
Fax No. 011-27153426
E.Mail :- shwsince1962 [at] gmail [dot] com
Copy of earlier Mails
On Fri, Feb 6, 2015 at 1:38 PM, Sudhir Gupta <shwsince1962 [at] gmail [dot] com> wrote:
Dear Mr. Manikandan,
We hereby inform u that we cannot wait for 90 days for the installation of New Tower in our Lawrence Road area.
Hence, we request u to give us 50% discount on our existing 19 corporate connection's for the next 3 months otherwise we will surrender all the 19 connections with immediate effect
Please treat this mail as our last reminder for the Network Problem in our 19 corporate connections from last 1 month.
Thanks & regards,
Thanks With Regards,
Shakti Hosiery Works.,
B-56, Lawrence Road,
Industrial Area,
New Delhi.110035. (M) 9311974433
Phone No.011-27105070,27185102,27187657
Fax No. 011-27153426
E.Mail :- shwsince1962 [at] gmail [dot] com
Copy of earlier Mails
No response received for the Network Problem in our 19 corporate connections.
As per discussion with Ms. Priyanka regarding the Network problem and it will take around 90 days for the installation of New Tower in our Lawrence Road area. Hence we request u to install the standby booster on our terrace to resolve the existing Network problem of our 19 corporate connections.
We cannot communicate with our clients and our engineers cannot communicate their problems of Machinery with the technical staff in Delhi & outside Delhi. As a result we r facing heavy loss in production etc.
Mr. Shivam (M) 8527126751 visited our office on 31.01.2015 for checking the network signals but again after so many days we r facing the same problem. Now again we have given the New Ref No. 60142632 Dt-03/02/2015.
Copy of earlier Mails
We are facing Network problem(Weak Signals) in our 19 existing corporate connection's of M/s. Shakti Hosiery Works. We have done complaint on 13/01/2015 vide Reference No. 59815941 but no action is taken from your end till yet.
Now again We have done the complaint vide Reference No. 59981695 Dt- 23/01/2015. If you are unable to resolve this complaint within 2 working days then on 3rd day we will surrender all the 19 corporate connection of Airtel and take the new 19 connections of Reliance Network. This is last reminder to you from our end.
The detail of mobile numbers are as follows.
S. No. Mobile No's
1) 9871294433
2) 9311294432
3) 9311294433
4) 9311294435
5) 9311294436
6) 9311294437
7) 9311294438
8) 9311294439
9) 9311294440
10) 9311294441
11) 9311294442
12) 9871294338
13) 9311294431
14) 8826494433
15) 8826694433
16) 8826594433
17) 9311974433
18) 9810188523
19) 9311294434
You are requested to take immediate action at your end otherwise we will surrender all the 19 corporate connection of Airtel. Awaiting for your reply.
Thanks With Regards,
Thanks With Regards,
Shakti Hosiery Works.,
B-56, Lawrence Road,
Industrial Area,
New Delhi.110035. (M) 9311974433
Phone No.011-27105070,27185102,27187657
Fax No. 011-27153426
E.Mail :- shwsince1962 [at] gmail [dot] com
On Fri, Feb 6, 2015 at 11:27 AM, Sudhir Gupta <shwsince1962 [at] gmail [dot] com> wrote:
Dear Mr. Manikandan,
No response received for the Network Problem in our 19 corporate connections.
As per discussion with Ms. Priyanka regarding the Network problem and it will take around 90 days for the installation of New Tower in our Lawrence Road area. Hence we request u to install the standby booster on our terrace to resolve the existing Network problem of our 19 corporate connections.
We cannot communicate with our clients and our engineers cannot communicate their problems of Machinery with the technical staff in Delhi & outside Delhi. As a result we r facing heavy loss in production etc.
Mr. Shivam (M) 8527126751 visited our office on 31.01.2015 for checking the network signals but again after so many days we r facing the same problem. Now again we have given the New Ref No. 60142632 Dt-03/02/2015.
Copy of earlier Mails
We are facing Network problem(Weak Signals) in our 19 existing corporate connection's of M/s. Shakti Hosiery Works. We have done complaint on 13/01/2015 vide Reference No. 59815941 but no action is taken from your end till yet.
Now again We have done the complaint vide Reference No. 59981695 Dt- 23/01/2015. If you are unable to resolve this complaint within 2 working days then on 3rd day we will surrender all the 19 corporate connection of Airtel and take the new 19 connections of Reliance Network. This is last reminder to you from our end.
The detail of mobile numbers are as follows.
S. No. Mobile No's
1) 9871294433
2) 9311294432
3) 9311294433
4) 9311294435
5) 9311294436
6) 9311294437
7) 9311294438
8) 9311294439
9) 9311294440
10) 9311294441
11) 9311294442
12) 9871294338
13) 9311294431
14) 8826494433
15) 8826694433
16) 8826594433
17) 9311974433
18) 9810188523
19) 9311294434
You are requested to take immediate action at your end otherwise we will surrender all the 19 corporate connection of Airtel. Awaiting for your reply.
Thanks With Regards,
Thanks With Regards,
Shakti Hosiery Works.,
B-56, Lawrence Road,
Industrial Area,
New Delhi.110035. (M) 9311974433
Phone No.011-27105070,27185102,27187657
Fax No. 011-27153426
E.Mail :- shwsince1962 [at] gmail [dot] com
On Thu, Feb 5, 2015 at 9:54 AM, Sudhir Gupta <shwsince1962 [at] gmail [dot] com> wrote:
Dear Mr. Manikandan,
As per discussion with Ms. Priyanka regarding the Network problem and it will take around 90 days for the installation of New Tower in our Lawrence Road area. Hence we request u to install the standby booster on our terrace to resolve the existing Network problem of our 19 corporate connections.
We cannot communicate with our clients and our engineers cannot communicate their problems of Machinery with the technical staff in Delhi & outside Delhi. As a result we r facing heavy loss in production etc.
Mr. Shivam (M) 8527126751 visited our office on 31.01.2015 for checking the network signals but again after so many days we r facing the same problem. Now again we have given the New Ref No. 60142632 Dt-03/02/2015.
Copy of earlier Mails
We are facing Network problem(Weak Signals) in our 19 existing corporate connection's of M/s. Shakti Hosiery Works. We have done complaint on 13/01/2015 vide Reference No. 59815941 but no action is taken from your end till yet.
Now again We have done the complaint vide Reference No. 59981695 Dt- 23/01/2015. If you are unable to resolve this complaint within 2 working days then on 3rd day we will surrender all the 19 corporate connection of Airtel and take the new 19 connections of Reliance Network. This is last reminder to you from our end.
The detail of mobile numbers are as follows.
S. No. Mobile No's
1) 9871294433
2) 9311294432
3) 9311294433
4) 9311294435
5) 9311294436
6) 9311294437
7) 9311294438
8) 9311294439
9) 9311294440
10) 9311294441
11) 9311294442
12) 9871294338
13) 9311294431
14) 8826494433
15) 8826694433
16) 8826594433
17) 9311974433
18) 9810188523
19) 9311294434
You are requested to take immediate action at your end otherwise we will surrender all the 19 corporate connection of Airtel. Awaiting for your reply.
Thanks With Regards,
Thanks With Regards,
Shakti Hosiery Works.,
B-56, Lawrence Road,
Industrial Area,
New Delhi.110035. (M) 9311974433
Phone No.011-27105070,27185102,27187657
Fax No. 011-27153426
E.Mail :- shwsince1962 [at] gmail [dot] com
On Thu, Feb 5, 2015 at 9:42 AM, Sudhir Gupta <shwsince1962 [at] gmail [dot] com> wrote:
Dear Mr. Manikandan,
As per discussion with Ms. Priyanka regarding the Network problem and it will take around 90 days for the installation of New Tower in our Lawrence Road area. Hence we request u to install the standby booster on our terrace to resolve the existing Network problem of our 19 corporate connections.
We cannot communicate with our clients and our engineers cannot communicate their problems of Machinery with the technical staff in Delhi & outside Delhi. As a result we r facing heavy loss in production etc.
Mr. Shivam (M) 8527126751 visited our office on 31.01.2015 for checking the network signals but again after so many days we r facing the same problem. Now again we have given the New Ref No. 60142632 Dt-03/02/2015.
Copy of earlier Mails
We are facing Network problem(Weak Signals) in our 19 existing corporate connection's of M/s. Shakti Hosiery Works. We have done complaint on 13/01/2015 vide Reference No. 59815941 but no action is taken from your end till yet.
Now again We have done the complaint vide Reference No. 59981695 Dt- 23/01/2015. If you are unable to resolve this complaint within 2 working days then on 3rd day we will surrender all the 19 corporate connection of Airtel and take the new 19 connections of Reliance Network. This is last reminder to you from our end.
The detail of mobile numbers are as follows.
S. No. Mobile No's
1) 9871294433
2) 9311294432
3) 9311294433
4) 9311294435
5) 9311294436
6) 9311294437
7) 9311294438
8) 9311294439
9) 9311294440
10) 9311294441
11) 9311294442
12) 9871294338
13) 9311294431
14) 8826494433
15) 8826694433
16) 8826594433
17) 9311974433
18) 9810188523
19) 9311294434
You are requested to take immediate action at your end otherwise we will surrender all the 19 corporate connection of Airtel. Awaiting for your reply.
Thanks With Regards,
Thanks With Regards,
Shakti Hosiery Works.,
B-56, Lawrence Road,
Industrial Area,
New Delhi.110035. (M) 9311974433
Phone No.011-27105070,27185102,27187657
Fax No. 011-27153426
E.Mail :- shwsince1962 [at] gmail [dot] com
--
Thanks With Regards,
Shakti Hosiery Works.,
B-56, Lawrence Road,
Industrial Area,
New Delhi.110035.
Phone No.011-27105070,27185102,27187657
Fax No. 011-27153426
E.Mail :- shwsince1962 [at] gmail [dot] com
Airtel deducted unnecessary charges from balance
Sir,
My Name is Alok yadav.i am using airtel network.My number is 7389241616.two times they were deducted my balance 30 rs and 30 rs.they activate any service(Service Name-MEET N GREET) which i don't want and deduct balance for those service.
when i call on 198 and talk to their executive then he was told me this service activate during net browsing then i i told him give me site information where this service activated then he told me we don't know about site then i again ask if this service or product is your then you should know about it and give proper information to the customers so next time customer aware for this unnecessary charges and services but he was unable to guide me and apart from this i told him give me my balance back then he denied.
I told him i will complain against airtel in trai and consumer forum then he say you can do it.
Sir its humble request please do some appropriate action against Airtel so customer will not suffer from this situation. their company turnover in million dollar and we are just common people for this unnecessary charges will affect our pocket and also feel about rights.
Regards
Alok yadav
7389241616
Main A/c balance deduct from my tata docomo sim mob. no.90390138
Dear Mam/Sir,
Today I got deduct of rs.140/- appox amount from my tata docomo sim Mo. no.9039013800 while I having NET Pack & Neither I have not using as much download nor more surfing & still I have 4-5 mb data in my pack. Plz check & kindly revert my main balance of my sim asap.
Thanks & Regards
Hemant Khator
+919039013800
+918989668956
Mail-mrsons011 [at] rediffmail [dot] com
Ph No.- 0751-2626264
Mental Harassment & Threatening
My name is Manoj Shetty have been Airtel prepaid Customer for several years, i have never used other connection except Airtel. But my recent bad experience from them really hurts me.
One day i received a call from lady customer executive for activation of postpaid plan of Rs.299/-and because i felt plan feasible to me i activated that.
My regular billing was upto 650/- to 700/- Rs. Suddenly i received a bill of Rs.4,000/- (Approx) they activated International Roaming offer on my number, I dont even know what actually that offer is and i didnt pay that bill although they stopped my incoming and outgoing calls. After that it got resolved because it was activated from their end and they apologized for the same.
Later Few months back i.e almost 6 to 8 months back i got ill because of jaundice. Due to that i was in my room for nearly 2 months i lost my job too. So for 3 months i didnt pay the bill and as expected they stopped all my incoming and outgoing calls. Later they harassed my contacts for non payment of bill.
One day while i was with my friend he received a call from a Airtel lady customer executive i picked the call and i clearly told her that i am jobless now also ill give me 2 months time i will clear the bill and even she agreed too.
One day i when i was attempting for online payment of my bill i couldnt got an error message like(Please enter valid airtel mobile number). Since, then i didnt receive any call and even i didnt take that issue seriously.
Now on 23/02/2015 an Senior Advocate named MR.Rajendra Choudhary from Delhi Patiala Court calls me and tells me that he had sent me legal notice however i didnt receive that and when i agreed for payment of bill He threatened me on non payment of bill he will issue summons and i should atttend for court hearing. I made the decision
to pay the bill but due to some airtel server issue i couldnt pay the bill. For that reason they repeatedly harassed me by calling again and again.
Later on a person accompanying Rajendra Choudhary pretending himself as Lawyer threatens me that he will issue the police warrant for non payment and for that reason i decided not to pay the bill.
What should i do further???
Vodafone for wrong charges in bill for postpaid internet
I have corporate postpaid vodafone plan 249 rs Monthly plan have been using Vodafone services (9885366138) for close to Nine years now and in the past never had to deal with their pathetic customer service. However, for February 2015 month billing, I was shocked to see
that I have been charged an amount of Rs.1,300/- towards Internet Charges saying that I have crossed my limit by 300 MB (I have a 1 GB internet pack).It came as a big shock to me because when I had received the message on31/1/2015 that I have crossed 60% of my internet pack,. I am told I dont have one. This is not the way to treat a loyal customer of 9 years. I was told to raise a compliant request but my request got i dint get any responce to me. I finally went to a Vodafone store and they promised to help but they said i have to pay Rs.1 300/- towards Internet Charges. The worst thing in all this is that Vodafone has a top up for 1 GB for just Rs.150/-. Dont these people know that if I had really used my Internet Charges beyond 1.5 GB, I would have simply taken a top up for paid just Rs.150/- instead of Rs.1300/-? The problem is they dont want to listen to a customer at all. They think they can get their way around the way they want. Nobody will sue them for Rs.1300/- so go ahead and trouble the customer. Its the most lousiest experience I have had ever. Now I dont know what to do as I feel like I have been cheated by Vodafone by charging me Rs.1 300/- extra. Can anyone help please
Thanks,
Sravan kumar.
9885366138