Federal Bank Consumer Complaints Procedure
If you are not satisfied with any of the services of Federal Bank, do following:
Step-1
Toll Free Customer Care:
- Please click here to call 24 hour Federal Bank customer care toll free numbers.
Visit the Branch:
Visit the Branch and contact the officer concerned or Branch Manager to file the complaint.
You can also file your complaint in Complaint form or by:
- email: grievanceresolution [at] federalbank [dot] co [dot] in
- Fax No. : 0484-2626366
Step-2
You can contact the Zonal Nodal Officer if you are not satisfied with the reply of branch.
Step-3
You can write to the GM or MD if not satisfied with the reply of Zonal Nodal Officer of your grievance at:
Shri. Madhavakumar V R,General Manager,
Quality & Operations,
The Federal Bank Ltd,
Federal Towers, Aluva - 683101
Kerala, India.
E-mail: grievanceresolution [at] federalbank [dot] co [dot] in
Fax: 91-484-2626366
Shri. Shyam Srinivasan ( MD & CEO )
The Federal Bank Ltd.
Corporate Office, Aluva, Kerala.
Fax: 0484-2622672
Final Step
Finally, you can also write to Banking Ombudsman if the complaint is not resolved at the Bank level within 30 days.