Federal Bank Consumer Complaints Procedure

If you are not satisfied with any of the services of Federal Bank, do following:


Toll Free Customer Care:

Visit the Branch:

Visit the Branch and contact the officer concerned or Branch Manager to file the complaint.

You can also file your complaint in Complaint form or by:

  • email: grievanceresolution [at] federalbank [dot] co [dot] in
  • Fax No. : 0484-2626366


You can contact the Zonal Nodal Officer if you are not satisfied with the reply of branch.


You can write to the GM or MD if not satisfied with the reply of Zonal Nodal Officer of your grievance at:

Shri. Madhavakumar V R,
General Manager,
Quality & Operations,
The Federal Bank Ltd,
Federal Towers, Aluva - 683101
Kerala, India.
E-mail: grievanceresolution [at] federalbank [dot] co [dot] in
Fax: 91-484-2626366

Shri. Shyam Srinivasan ( MD & CEO )
The Federal Bank Ltd.
Corporate Office, Aluva, Kerala.
Fax: 0484-2622672

Final Step

Finally, you can also write to Banking Ombudsman if the complaint is not resolved at the Bank level within 30 days.