OBC Bank Consumer Complaint Procedure

Submitted by admin on Tue, 14/07/2015 - 2:56pm

If you are having any complaint with any of branches of Oriental Bank of Commerce, do following:

  • Register your complaint in Complaint Form and obtain its acknowledgement. Keep its reference number.
  • Contact the Branch Manager for immediate solution of your complaint.
  • If not satisfied with reply of Branch Manager, you can contact The Nodal Officer of the Regional Office.
  • You can write to The Regional Head, Regional Office if satisfactory reply is not received from the Nodal Officer.
  • If you are not satisfied with the response from Regional Head, you can contact the AGM :
    Shri Praphull Kumar
    Asstt.General Manager, Complaint Cell, Corporate Office
    Tel: 0124-4126395
    Fax: 0124-4126378
    Email id- complaint [at] obc [dot] co [dot] in
  • If you are still not satisfied with the reply of AGM, you can also contact GM:
    Shri Charanjit Singh
    General Manager
    Phone No.- 0124-4176847
    Fax No.- 0124 - 4126499
    Email id- cgro [at] obc [dot] co [dot] in
  • You can write to Chief Customer Service Officer (Internal Ombudsman) if you are not satisfied with the reply or the reply is not received within 1 month of filing complaint at the following address:
    Shri Sushil Kumar
    Oriental Bank of Commerce
    Corporate Office, 2nd Floor,
    Plot No. 5, Institutional Area,
    Sector 32, Gurgaon -122001.
    Contact No.: 0124-4126590 / 4126470
    Fax No.: 0124-4176834
    Email : ccso [at] obc [dot] co [dot] in
  • If you are not satisfied with the reply of your complaint or reply is not received within 1 month of filing at the level of CCSO (Internal Ombudsman), you can also contact the Banking Ombudsman.