Complaint Filing Procedure in HDFC Banks including Other Banks
TOC
This article will throw light on how to file a complaint in HDFC Bank and the levels of complaint against any of it's services. You will also learn about complaint procedure as mandated by RBI. For other banks this procedure will be more of less same.
Just like other banks, HDFC Bank too is governed by Indian government watchdog RBI. RBI sets guidelines to all banks and financial institutions in India.
Useful Links
- Banking Ombudsman PDF form( fill & print it)
- All India Banking Ombudsman
listing
HDFC Banks Complaint Levels
If you go to HDFC Bank contact us page in the bank site you'll find the HDFC Bank has listed following complaint levels:
-
Level1:First complaint
This is defined as first time complaint. You can file the complaint through:
- Phone banking
- By filling a complaint for online
- At the bank itself
- Or sending a letter to HDFC bank designated office ( Mumbai and Chennai)
I happen to register a complaint by writing it in the Bank's complaint register with a carbon copy. I'm given the original paper as proof of complaint received. So this is Level- 1 complaint. Also you'll be assigned a complaint number.
-
Level2:Grievance Redressal Officer
If you are not satisfied with the resolution or due to inordinate delay you can now proceed to the grievance redressal officer assigned by HDFC Bank.
-
Level3:Nodal Officer/Principal Nodal Officer
If you are not satisfied with level-2 then HDFC bank has a list of nodal officer which you can proceed for final complaint resolution.
The Final Level: Banking Ombudsman
HDFC Bank clearly specifies that if you are still not satisfied with the resolution after third level or no resolution even after 30 days of filing complaint then you can go ahead and file complaint to RBI Banking Ombudsman
At the current time RBI has designed Banking Ombudsman in 15 zones in India. Check your state and city in this Banking Ombudsman list and file your Final complaint by filling out application in this PDF format specified by RBI (type in details in the PDF form in your computer then print).
Not satisfied with the resolution with Banking Ombudsman?
Going to court is the last step you do. Most likely your case should come within purview of Consumer Court.
Comments
complaint of devinder jangra against hdfc bank
to,
hdfc bank,
dear sir/madam,
i am devinder jangra and i am a account holder of hdfc bank and my
account no is 00441050454590 and my cust id is 39104809 and i am
mailing you regarding some unused charges of my account the will be
these :- AMB CHRG INCL ST & CESS FOR JUN2012-393.26,AMB CHRG INCL ST &
CESS FOR MAY2012-393.26,STMT CHGS IVR INCL ST & CESS 250811-8.73, so i
am telling you in simple way plz reverse my charges this is my salry
acnt and i am also a sbi employee and if hdfc wl not reverse my
charges i will complaint in consumer court or in rbi and i will take a
strtly action against sbi so plz reverse my charges i am not in this
condition so hdfc taking benifts to those custmer those have money
problems so plz revrse my charges and if in past my trust on ths bank
but right now i hav no trust on this bank so plz reverse my all
charges if whn my amnt whch is dedected by hdfc revrse me that time i
wl think this bank this is a reputed or a trust level bank so plz dn't
play with custmer ,,,,,,,,,plz rply me in a positive way my contact
no is 08901487166 and calling timing is before 9am and after 6pm
car loan no-12837853A/C NITN SEHGAL
I LIKE TO DRAW YOU ATTENTION TOWARDS HIGHLY DEPLORABLE ACT COMMITTED BY HDFC BANK REPRESENTATIVE AT HARIDWAR AND HDFC BANK EMPLOYEE AT DELHI OFFICE
MY BROTHER NITIN SEHGAL HAD TAKEN CAR LOAN FOR RS 250000/-FROM HDFC BANK ON 12/03/2008 FOR PURCHASING WAGON R DL2CAH 4844 FOR PERIOD OF 5 YRS FOR MONTHLY INSTALLMENT OF RS 5720/- PER MONTH. HE HAS BEEN REGULARLY PAYING HIS EMI WITHOUT ANY FAIL OR DISHONOR HOWEVER MY BROTHER MET WITH ANY ACCIDENT (ROAD) ON 31/03/2009 AND SUFFERED SEVERE HEAD INJURY AND WENT INTO COMA AND IS STILL IN COMA .THE FAMILY INCURRED A MEDICAL BILL FOR ALMOST 12 LACS RS FOR HIS TREATMENT,ALTHOUGH WE WERE IN SEVERE FINANCIAL CONDITION BUT WE SOMEHOW MANAGE TO PAY THE EMI ON REGULAR BASIS AND WE HAVE ALREADY MADE THE PAYMENTS TO RS 211640/- THAT COVERS MORE THAN 90 % OF THE PRINCIPLE AMOUNT WE ARE IN URGENT NEED FOR VEHICLE AS THIS IS THE ONLY SOURCE TO TAKE HIM TO THE HOSPITAL IN CASE OF EMERGENCY AS HE IS STILL IN COMA AND BED RIDDEN SINCE AND WE COULD NOT AFFORD THE HEAVY EXPENSES OF THE HOSPITAL AND WE ARE FORCED TO SELL OUR HOME TO PAY OFF THE LOAN TAKEN FROM OUR RELATIVE DURING HOSPITAL TIME. BUT TO INCREASING FINANCIAL CRUNCH AS MY WIFE ALSO GOT BREAST CANCER AND BEING THE ONLY EARNING MEMBER COULDNOT AFFORD TO PAY THE EMI,S IN TIME
DURING THE PERIOD I GOT A CALL FROM ONE OF THE EXCECUTIVE OF HDFC BANK MR PRAVEEN I TOLD HIM ABOUT MY CONDITION AND ASK ME IF HE COULD HELP ME IN THIS CONDITION HE TOLD ME THAT HE WILL TALK TO HIS SENIOR AND COME BACK WHICH HE NEVER AND BEING ENTANGLED IN MY WIFE AND BROTHER MEDICAL HEALTH MY MIND NEVER WENT TO THE ACT WHICH WAS AGAIN WAITING FOR ME TO BE COMPLETED BY THE HAND OF HDFC EMP ,AS I WENT TO HARIDWAR ALONG WITH MY WIFE AND HER PARENTS BOTH SR CITZENS FOR THE AYURVEDI TREATMENT FOR HER BREAST CANCER AS I WAS MOVING ON THE HIGWAY AFTER LEAVING DHARAMSHALA TO PEETANJALI PEETH ABOUT 4-5 PEOPLE SUDDENT GIVE THEIR HAND AND STOP ME I THOUGHT TO BE THE LOCAL TOLL I STOPPED AND ASK HIM WHAT HE WANTS HE TRIED TO SNATCH THE CAR KEYS AND SUDDENLY ONE OF THE GUY GET AT THE BACK SEAT FORCING MY MOTHER IN LAW TO LAY BACK THEY THAN TOOK US TO THE FAR OF AREA USING ALL MEAN LIKE ABUSIVE LANGUAGE THE KNIFE AND KATTA THEIR THEIR BOSS MR VINAY ARORA 941110262 WAITING FOR US I TOLD HIM ABOUT MY WIFE CONDITION AND ALSO TRIED TO SHOW HIM PAPER MEDICAL THAT I WAS CARRYING AT THAT TIME BUT FALLING ON DEAF EARS HE FORCED ME TO SIGN NO OF DOCUMENTS AND TOOK THE CAR LEAVING MY AILING WIFE AND MY PARENT IN LAW ON ROAD IN UNKNOWN AREA THAT TOO AFTER MORE THAN 2 HRS WITHOUT ALLOWING MY WIFE TO EVEN DRINK DROP OF WATER AND MEDICINES
FOR THE THING WHICH BELONGS TO MY BROTHER WHO IS IN COMA HE MADE SEVERAL CALL AT DELHI OFFICE AND TALK TO MR ANIL PANCHAL-9310368832 AND MR MANISH AT RAJOURI GARDEN OFFICE EVEN I REQUESTED THEM TO LEAVE ME AND WILL TRY TO MAKE PAYMENT AS I AM ABLE BUT NO VAIL I EVEN VISITED THE DELHI OFFICE AND APPRISE MY CONDITION BUT SEE HOW THIS BANK TREAT HIS OWN CUSTOMER WHO WERE VERY GOOD IN PAYMENT BUT DUE TO MEDICAL HEALTH COULD NOT MAKE PAYMENT THEY TOLD ME " THAT MY BROTHER IS IN COMA THEY HAVE FINANCED THE CAR WHICH IS STILL RUNNING AND NOT IN COMA" THE INHUMAN ATTITUDE REALLY SHOCK ME THIS COULD HAPPEN TO THESE PEOPLE ALSO THEN SOMEBODY WILL ASK THEM THE QUESTION I KNOW MY BROTHER COULD NOT MAKE PAYMENT BUT HE WAS IN COMA I TRIED BUT DUE TO MY WIFE MEDICAL NEED COULD NOT PLEASE SOME ONE SHOULD TAKE THIS SERIOUSLY AND RESOLVE THE ISSUE ON HUMAN GROUNDS
RAHUL SEHGAL
BROTHER NITIN SEHGAL
9810689816
Dishonur of Cheque without any reason
Hi Vodafone/HDFC Bank,
It is really pathetic painful disgusting and beyond the expectation from the Brand like Vodafone and HDFC bank.
Cheque bounce charges has been charged from me however HDFC confirming that no payment has been dishonor and looking for the below detail but I am getting the same email from vodsfone corporate acre as well as HDFC Bank.
Though I am not a defaulter but getting unnecessary mentally harassment as well as dishonor payment would raise a question on my credibility, Instead of coordination between them directly I am getting involved for the same however Vodafone and HDFC has a tie up for the payment.
If I did not get the solution I would be constraint to take a legal action against both of you.
HI Akosha,
Please register a case against the Vodafone and HDFC Bank , Vodafone impose cheque bounce charges on me and HDFC dishonor my Standing instruction without any reason.
I would appreciate your quick response in this regards.
Attached are the email which I receive from Vodafone and HDFC bank as yet.
Regards
Pratik Jain
HCL Technologies Ltd.
A-11, Sector-16, Noida-201301
Tel : +91 (0) 120 4383000
Mob : +91 (0) 9953110928
email: pratik_jain [at] hcl [dot] com
From: Pratik Jain, GEP EHS
Sent: Friday, July 27, 2012 9:10 PM
To: 'CORPORATECAREDEL'
Cc: 'PriorityRedressal [dot] CreditCards [at] hdfcbank [dot] com'; Bh@i
Subject: RE: Deactivation of services on Vodafone mobile number 9953110928
Dear Sir,
Please answer me the below question which is required by HDFC bank for further Investigation.
1. Exact date and time of the transaction
2. Transaction value ( Amount)
3. Reason for decline
Hi HDFC Bank,
Please refer the attached email which I received from Vodafone as yet.
Regards
Pratik Jain
HCL Technologies Ltd.
A-11, Sector-16, Noida-201301
Tel : +91 (0) 120 4383000
Mob : +91 (0) 9953110928
email: pratik_jain [at] hcl [dot] com
From: CORPORATECAREDEL [mailto:Corporatecare [dot] Del [at] vodafone [dot] com]
Sent: Friday, July 27, 2012 10:47 AM
To: Pratik Jain, GEP EHS
Subject: Deactivation of services on Vodafone mobile number 9953110928
Dear Mr. Jain,
Thank you for writing to Vodafone regarding the deactivation of services on your Vodafone mobile number 9953110928.
We would request to kindly provide us the reason for deactivation so, that we can assist you in bets possible manner.
Further, if you still wish to deactivate the services of your Vodafone mobile number so, that we can assist you in best possible manner.
Assuring you with best of our services and we value your association with us.
Happy to help,
Tulsi Nautiyal
Vodafone Care
Contact numbers
Vodafone Care: 111 or +91- 9811098110
Fax number: +91- 9811000009/9811098114
E-mail: corporatecare [dot] del [at] vodafone [dot] com
Website: www.vodafone.in
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-----Original Message-----
From:[pratik_jain [at] hcl [dot] com]
Sent:Wednesday, July 25, 2012 4:44 PM
To:[corporatecare [dot] churn [at] vodafone [dot] com]
Cc:[vodafonecare [dot] del [at] vodafone [dot] com;afzan [dot] arafat [at] vodafone [dot] com;vodafonecaredel [at] vodafone [dot] com]
Subject:RE: Updation of payment on Vodafone mobile number 9953110928.
Dear Sir,
Please disconnect my phone take this email as a formal email for disconnection request.
I will forward this email to our HR for further action .
Regards
Pratik Jain
HCL Technologies Ltd.
A-11, Sector-16, Noida-201301
Tel : +91 (0) 120 4383000
Mob : +91 (0) 9953110928
email: pratik_jain [at] hcl [dot] com
From: CORPORATECAREDEL [mailto:Corporatecare [dot] Del [at] vodafone [dot] com]
Sent: Wednesday, July 25, 2012 4:39 PM
To: Pratik Jain, GEP EHS
Subject: Updation of payment on Vodafone mobile number 9953110928.
Dear Mr. Jain,
Thank you for writing to Vodafone regarding the updation of payment on your Vodafone mobile number 9953110928.
We would like to inform you that you may certainly contact your respective bank regarding the reversal of cheque bounce.
Further we would like to inform you that as per our earlier conversations reversal of late payment of Rs. 100 charged in your Jun, 2012 Vodafone bill has been processed service request number 2260161286. We assure you that the reversal will certainly reflect on the third page of your forthcoming Vodafone bill dated 15/08/2012 under the header Misc Credits/ Charges.
We would like to inform you that as per our records, we have not received your payment towards the Vodafone bills. Hence, if you have made the payment we request you to kindly provide us with the following details so that we can check and update the payment made by you
• Receipt number/Transaction ID with snapshot of the bank/ Credit Card statement (scanned copy )
• Payment date
We assure you that as soon as we receive your confirmation as per the above, your concern will certainly be checked within 48 working hours.
Assuring you with best of our services and we value your association with us.
Happy to help,
Sunny Singh
Vodafone Care
Contact numbers
Vodafone Care: 111 or +91- 9811098110
Fax number: +91- 9811000009/9811098114
E-mail: corporatecare [dot] del [at] vodafone [dot] com
Website: www.vodafone.in
3G Mobile Internet Data bonanza offer now extended*??????!!!!!
For Rs.100 get 300 MB free
For Rs.375 get 1536 MB free
For Rs.650 get 3072 MB free
*Offer is applicable for limited period. Surfing rate post exhaustion of free usage will be 2p/10KB.
-----Original Message-----
From:[pratik_jain [at] hcl [dot] com]
Sent:Tuesday, July 24, 2012 11:54 AM
To:[corporatecare [dot] churn [at] vodafone [dot] com]
Cc:[vodafonecare [dot] del [at] vodafone [dot] com;vodafonecaredel [at] vodafone [dot] com;afzan [dot] arafat [at] vodafone [dot] com]
Subject:RE: Cheque bounce reversal on Vodafone mobile number 9953110928
Dear All,
I already shared a email in which bank confirm that they did not dishonor my payment from their end so either you reverse the charges or disconnect my connection.
I will not pay any bill as I confirmed you in my previous email if the payment did not reverse.
And please share me the proof of payment dishonor by my bank so I can share the same with HDFC bank for further action.
Regards
Pratik Jain
HCL Technologies Ltd.
A-11, Sector-16, Noida-201301
Tel : +91 (0) 120 4383000
Mob : +91 (0) 9953110928
email: pratik_jain [at] hcl [dot] com
From: CORPORATECAREDEL [mailto:Corporatecare [dot] Del [at] vodafone [dot] com]
Sent: Tuesday, July 24, 2012 9:02 AM
To: Pratik Jain, GEP EHS
Subject: Cheque bounce reversal on Vodafone mobile number 9953110928
Dear Mr. Jain,
Thank you for writing to Vodafone regarding the cheque bounce reversal on your Vodafone mobile number 9953110928.
We would like to inform you that you may certainly contact your respective bank regarding the reversal of cheque bounce.
Further we would like to inform you that as per our earlier conversations reversal of late payment of Rs. 100 charged in your Jun, 2012 Vodafone bill has been processed service request number 2260161286. We assure you that the reversal will certainly reflect on the third page of your forthcoming Vodafone bill dated 15/08/2012 under the header Misc Credits/ Charges.
Assuring you with best of our services and we value your association with us.
Happy to help,
Sahil Kapoor
Vodafone Care
Contact numbers
Vodafone Care: 111 or +91- 9811098110
Fax number: +91- 9811000009/9811098114
E-mail: corporatecare [dot] del [at] vodafone [dot] com
Website: www.vodafone.in
3G Mobile Internet Data bonanza offer now extended*??????!!!!!
For Rs.100 get 300 MB free
For Rs.375 get 1536 MB free
For Rs.650 get 3072 MB free
*Offer is applicable for limited period. Surfing rate post exhaustion of free usage will be 2p/10KB.
-----Original Message-----
From:[pratik_jain [at] hcl [dot] com]
Sent:Sunday, July 22, 2012 9:56 PM
To:[corporatecare [dot] del [at] vodafone [dot] com]
Subject:RE: Service on Vodafone mobile number 9953110928
Hi,
Please reverse cheque bounce and late payment charges INR 200 because I have done ECS not submitted any cheque else disconnect my connection and I already informed you that I will not pay the current bill .
And I have shared an email which I received from HDFC bank by which it is proved that HDFC did not dishonor my standing instruction for payment it is a fault from Vodafone end.
Regards
Pratik Jain
HCL Technologies Ltd.
A-11, Sector-16, Noida-201301
Tel : +91 (0) 120 4383000
Mob : +91 (0) 9953110928
email: pratik_jain [at] hcl [dot] com
From: CORPORATECAREDEL [mailto:Corporatecare [dot] Del [at] vodafone [dot] com]
Sent: Sunday, July 22, 2012 2:01 PM
To: Pratik Jain, GEP EHS
Subject: Service on Vodafone mobile number 9953110928
Dear Mr. Jain,
Thank you for writing to Vodafone regarding the service on your Vodafone mobile number 9953110928.
We would like to inform you that as per our earlier conversations reversal of late payment of Rs. 100 charged in your Jun, 2012 Vodafone bill has been processed (service request number 2260161286. We assure you that the reversal will certainly reflect on the third page of your forthcoming Vodafone bill dated 15/08/2012 under the header Misc Credits/ Charges.
Kindly refer the detail mentioned below for different payment modes and maximum time taken to update the payment made by you:
1. CHEQUE
SOURCE TIME FRAME FOR UPDATION
Drop boxes 2 Working Days
Collection Agencies 2 Working Days
Citi bank Bill Payment Kiosk 2 Working Days
Easy Bill 2 Working Days
Vodafone Store Same Day
TSI 2 Working Days
2. CASH
SOURCE TIME FRAME FOR UPDATION
Vodafone Store / SSK 4 Hours
Collection Agencies 2 Working Days
Easy Bill 2 Working Days
ETOP UP 4 Hours
3. CREDIT CARD
TYPE TIME FRAME FOR UPDATION
One Time Credit Card Stub 2 Working Days
Swipe at Hutch Shop Same Day
4. INTERNET
TYPE TIME FRAME FOR UPDATION
ABN AMRO /CITI BANK / 2 Working Days
CITI BANK / HDFC & ICICI bank
Bill Junction 7 Days after the transaction
My Vodafone 4 Hours
5. ECS/ SI On due date or couple of
days before due date
We request you to kindly make the payment as per the detail mentioned above, in order to avoid late payment charge or disruption of services.
Further, in case you are making payment through cheque, you may send ???CHQ <chq no> <amt>??? as an SMS to 111 ( Toll free from Vodafone mobile phones within the home network ) as soon as you make payment through cheque.
To make payment of your Vodafone account, you can also log on to our website www.vodafone.in and select My Vodafone -> My Bill -> Pay Bill.
We would like to inform you that as per our records the SI service has been decline from your bank on dated 03/07/2012 hence kindly get in touch from your bank for clarification.
Further, if you still wish to deactivate your Vodafone number kindly confirm.
We would like to inform you that you can also update your official e-mail Id by sending an SMS EMAIL<space>email Id to 111. We assure you that on receipt of the SMS, your e-mail ID will be updated in our records within 2 hours.
Assuring you with best of our services and we value your association with us.
Happy to help,
Vijay Thapa
Vodafone Care
Contact numbers
Vodafone Care: 111 or +91- 9811098110
Fax number: +91- 9811000009/9811098114
E-mail: corporatecare [dot] del [at] vodafone [dot] com
Website: www.vodafone.in
3G Mobile Internet Data bonanza offer now extended*??????!!!!!
For Rs.100 get 300 MB free
For Rs.375 get 1536 MB free
For Rs.650 get 3072 MB free
*Offer is applicable for limited period. Surfing rate post exhaustion of free usage will be 2p/10KB.
-----Original Message-----
From:[pratik_jain [at] hcl [dot] com]
Sent:Friday, July 20, 2012 10:28 AM
To:[corporatecare [dot] del [at] vodafone [dot] com]
Subject:RE: Services on Vodafone mobile number 9953110928
Hi,
I don???t want to continue my Vodafone service at all. Though I am not a culprit and getting punished by imposing cheque bounce charges.
Attached is the email according to HDFC bank they did not decline my payment and asked me to check with Vodafone.
If you are not been able to reverse total charges then please disconnect my phone it is not the first issue which happen with Vodafone but could be the last issue with this disconnection .
Regards
Pratik Jain
HCL Technologies Ltd.
A-11, Sector-16, Noida-201301
Tel : +91 (0) 120 4383000
Mob : +91 (0) 9953110928
email: pratik_jain [at] hcl [dot] com
From: CORPORATECAREDEL [mailto:Corporatecare [dot] Del [at] vodafone [dot] com]
Sent: Friday, July 20, 2012 3:00 AM
To: Pratik Jain, GEP EHS
Subject: Services on Vodafone mobile number 9953110928
Dear Mr. Jain,
Thank you for writing to Vodafone regarding theservice on your Vodafone mobile number 9953110928.
We would like to inform you that reversal of late payment of Rs. 100 charged in your Jun, 2012 Vodafone bill has been processed (service request number 2260161286. We assure you that the reversal will certainly reflect on the third page of your forthcoming Vodafone bill dated 15/08/2012 under the header Misc Credits/ Charges.
Kindly refer the detail mentioned below for different payment modes and maximum time taken to update the payment made by you:
1. CHEQUE
SOURCE TIME FRAME FOR UPDATION
Drop boxes 2 Working Days
Collection Agencies 2 Working Days
Citi bank Bill Payment Kiosk 2 Working Days
Easy Bill 2 Working Days
Vodafone Store Same Day
TSI 2 Working Days
2. CASH
SOURCE TIME FRAME FOR UPDATION
Vodafone Store / SSK 4 Hours
Collection Agencies 2 Working Days
Easy Bill 2 Working Days
ETOP UP 4 Hours
3. CREDIT CARD
TYPE TIME FRAME FOR UPDATION
One Time Credit Card Stub 2 Working Days
Swipe at Hutch Shop Same Day
4. INTERNET
TYPE TIME FRAME FOR UPDATION
ABN AMRO /CITI BANK / 2 Working Days
CITI BANK / HDFC & ICICI bank
Bill Junction 7 Days after the transaction
My Vodafone 4 Hours
5. ECS/ SI On due date or couple of
days before due date
We request you to kindly make the payment as per the detail mentioned above, in order to avoid late payment charge or disruption of services.
Further, in case you are making payment through cheque, you may send ???CHQ <chq no> <amt>??? as an SMS to 111 ( Toll free from Vodafone mobile phones within the home network ) as soon as you make payment through cheque.
To make payment of your Vodafone account, you can also log on to our website www.vodafone.in and select My Vodafone -> My Bill -> Pay Bill.
We would like to inform you that as per our records the SI service has been decline from your bank on dated 03/07/2012 hence kindly get in touch from your bank for clarification.
Further, if you still wish to deactivate your Vodafone number kindly confirm.
We would like to inform you that you can also update your official e-mail Id by sending an SMS EMAIL<space>email Id to 111. We assure you that on receipt of the SMS, your e-mail ID will be updated in our records within 2 hours.
Assuring you with best of our services and we value your association with us.
Happy to help,
Sunil Verma
Vodafone Care
Contact numbers
Vodafone Care: 111 or +91- 9811098110
Fax number: +91- 9811000009/9811098114
E-mail: corporatecare [dot] del [at] vodafone [dot] com
Website: www.vodafone.in
3G Mobile Internet Data bonanza offer now extended*??????!!!!!
For Rs.100 get 300 MB free
For Rs.375 get 1536 MB free
For Rs.650 get 3072 MB free
*Offer is applicable for limited period. Surfing rate post exhaustion of free usage will be 2p/10KB.
-----Original Message-----
From:[pratik_jain [at] hcl [dot] com]
Sent:Wednesday, July 18, 2012 5:18 PM
To:[corporatecare [dot] del [at] vodafone [dot] com]
Subject:RE: Services on Vodafone mobile number 9953110928
Dear Sir,
Please disconnect my phone connection as I am not the faulter would not pay the Charges.
I will discontinue my connection now and confirming you not to pay any bill either it was previous bill or any bill which generate in future .
I am very disappointed with Vodafone service my ECS facility is working from last one year and this time something happen either from your side or Bank however my credit card is working fine.
So disconnect my phone I am confirming I will not be liable to pay anything to Vodafone .
Regards
Pratik Jain
HCL Technologies Ltd.
A-11, Sector-16, Noida-201301
Tel : +91 (0) 120 4383000
Mob : +91 (0) 9953110928
email: pratik_jain [at] hcl [dot] com
From: CORPORATECAREDEL [mailto:Corporatecare [dot] Del [at] vodafone [dot] com]
Sent: Wednesday, July 18, 2012 5:11 PM
To: Pratik Jain, GEP EHS
Subject: Services on Vodafone mobile number 9953110928
Dear Mr. Jain,
Thank you for writing to Vodafone regarding the services on your Vodafone mobile number 9953110928.
We would like to inform you that, as per earlier commutation we request you to re-check with your bank.
We would like to inform you that as per our records the SI service has been decline from your bank on dated 03/07/2012 hence kindly get in touch from your bank for clarification.
We regret that we would not be able to reverse the charges.
Assuring you with best of our services and we value your association with us.
Happy to help,
Ashish Arora
Vodafone Care
Contact numbers
Vodafone Care: 111 or +91- 9811098110
Fax number: +91- 9811000009/9811098114
E-mail: corporatecare [dot] del [at] vodafone [dot] com
Website: www.vodafone.in
3G Mobile Internet Data bonanza offer now extended*??????!!!!!
For Rs.100 get 300 MB free
For Rs.375 get 1536 MB free
For Rs.650 get 3072 MB free
*Offer is applicable for limited period. Surfing rate post exhaustion of free usage will be 2p/10KB.
-----Original Message-----
From:[pratik_jain [at] hcl [dot] com]
Sent:Tuesday, July 17, 2012 10:34 AM
To:[corporatecare [dot] del [at] vodafone [dot] com]
Cc:[vodafonecare [dot] del [at] vodafone [dot] com;vodafonecaredel [at] vodafone [dot] com]
Subject:RE: ECS service on Vodafone mobile number 9953110928
Dear All,
I have done a ECS for auto debit of my Vodafone bill from my credit card, which is happening from last one year you can check from your end but now last time , I received a message from Vodafone that my payment has been decline though my credit card is working fine. I drop an email to the bank but did not received any response as yet, however you have imposed a charge of INR 200 on account of late payment and check bounce however I am not a defaulter.
I would like to request to reverse this charges else I would not be able to continue your services, I have generated PORT VD 621387 .
Regards
Pratik Jain
HCL Technologies Ltd.
A-11, Sector-16, Noida-201301
Tel : +91 (0) 120 4383000
Mob : +91 (0) 9953110928
email: pratik_jain [at] hcl [dot] com
From: CORPORATECAREDEL [mailto:Corporatecare [dot] Del [at] vodafone [dot] com]
Sent: Monday, July 09, 2012 6:15 PM
To: Pratik Jain, GEP EHS
Subject: ECS service on Vodafone mobile number 9953110928
Dear Mr. Jain,
Thank you for writing to Vodafone regarding the ECS service on your Vodafone mobile number 9953110928.
We sincerely regret the inconvenience caused to you.
We would like to inform you that we have already inform to you as per earlier commutation we request you re-check with your bank.
We would like to inform you that as per our records the SI service has been decline from your bank on dated 03/07/2012 hence kindly get in touch from your bank for clarification
Further, we would also request you to kindly update your official e-mail id by sending an SMS ???EMAIL<space>email Id??? to 111. We assure you that on receipt of the SMS, your e-mail ID will be updated in our records within 2 hours.
Assuring you with best of our services and we value your association with us.
Happy to help,
Sunil Verma
Vodafone Care
Contact numbers
Vodafone Care: 111 or +91- 9811098110
Fax number: +91- 9811000009/9811098114
E-mail: corporatecare [dot] del [at] vodafone [dot] com
Website: www.vodafone.in
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-----Original Message-----
From: Pratik Jain, GEP EHS [pratik_jain [at] hcl [dot] com]
Sent: Sunday, July 08, 2012 11:33:20 PM
To: CORPORATECAREDEL (DEL-NE) [corporatecare [dot] del [at] vodafone [dot] com]
Subject: RE: ECS service on Vodafone mobile number 9953110928
Dear Sir,
I checked with my bank they did not decline the payment, this payment is attached with my credit card which is still working fine,
Kindly check again apply for auto debit again.
Regards
Pratik Jain
HCL Technologies Ltd.
A-11, Sector-16, Noida-201301
Tel : +91 (0) 120 4383000
Mob : +91 (0) 9953110928
email: pratik_jain [at] hcl [dot] com
From: CORPORATECAREDEL [mailto:Corporatecare [dot] Del [at] vodafone [dot] com]
Sent: Sunday, July 08, 2012 2:37 PM
To: Pratik Jain, GEP EHS
Subject: ECS service on Vodafone mobile number 9953110928
Dear Mr. Jain,
Thank you for writing to Vodafone regarding the ECS service on your Vodafone mobile number 9953110928.
We would like to inform you that as per our records the SI service has been decline from your bank on dated 03/07/2012 hence kindly get in touch from your bank for clarification
Assuring you with best of our services and we value your association with us.
Happy to help,
Manisha Chawla
Vodafone Care
Contact numbers
Vodafone Care: 111 or +91- 9811098110
Fax number: +91- 9811000009/9811098114
E-mail: corporatecare [dot] del [at] vodafone [dot] com
Website: www.vodafone.in
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For Rs.100 get 300 MB free
For Rs.375 get 1536 MB free
For Rs.650 get 3072 MB free
*Offer is applicable for limited period. Surfing rate post exhaustion of free usage will be 2p/10KB.
-----Original Message-----
From: Pratik Jain, GEP EHS [pratik_jain [at] hcl [dot] com]
Sent: Friday, July 06, 2012 10:10:07 PM
To: CORPORATECAREDEL (DEL-NE) [corporatecare [dot] del [at] vodafone [dot] com]
Subject: RE: Bill Payment issue 9953110928
Hi,
I have done the ECS so my phone bill is getting paid from my credit card from last 1 year so now this time payment has not been done.
Kindly let me know the reason for the same.
So I will take action accordingly and please make sure my connection should not affected and late payment should not charged from my account.
My cell phone number is 9953110928
Regards
Pratik Jain
HCL Technologies Ltd.
A-11, Sector-16, Noida-201301
Tel : +91 (0) 120 4383000
Mob : +91 (0) 9953110928
email: pratik_jain [at] hcl [dot] com
::DISCLAIMER::
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This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
-------- Forwarded --------
Sent: Friday, July 20, 2012 10:16 AM
From: pratik jain<pratik [dot] pratik3000 [at] gmail [dot] com>
To: Pratik Jain, GEP EHS<Pratik_Jain [at] hcl [dot] com>
Cc:
Subject: Fwd: 'HBL=015-962-715' Credit Card
---------- Forwarded message ----------
From: HDFC Bank Credit Cards Support <customerservices [dot] cards [at] hdfcbank [dot] com>
Date: Fri, Jul 13, 2012 at 1:22 PM
Subject: RE:'HBL=015-962-715' Credit Card
To: pratik jain <PRATIK [dot] PRATIK3000 [at] gmail [dot] com>
Dear Mr. Jain,
This is in continuation to our e-mail seeking regarding auto-debit facility on your HDFC Bank International credit card account towards M/s. Vodafone.
We are concerned to note that the bill payment towards M/s. Vodafone was not processed. In view of the same, we have arranged for our Customer Support Officer to contact you and the transaction details personally. However, we regret to note that our attempts to contact you were unsuccessful with the contact numbers registered with us. Hence, we request you to provide us the transactions details to enable us assist you further.
We also observe that the recent transaction has been processed towards M/s. Vodafone. However, owing to security reasons, we would be unable to confirm the details through e-mail. In view of the same, we request you to get in touch with our Customer Service Representatives at any of the numbers given in the below URL and they would be glad to assist you.
In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Grievance Redressal Officer Mr. Manoj Prem at HDFC Bank Cards Division, 8, Lattice Bridge Road, Thiruvanmiyur, Chennai ??? 600041 or E-mail at grievance [dot] redressalcc [at] hdfcbank [dot] com. Alternatively, you can call our grievance cell at Tel: 044-23744704.
Kindly note the query reference number for this e-mail is 12195081049.
Assuring you of our best service at all times.
Regards,
Manikandan
Customer Service Officer
We would also like to highlight the other Credit Card features available :
--------------------------------------------------------------------------------------------------------------------
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Know more about us on www.hdfcbank.com. Connect with us on Facebook at www.facebook.com/hdfcbank
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"The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. The contents of this message may not necessarily represent the views or policies of HDFC Bank Ltd."
--
Thanks & Regards,
--------------------------------------------
Pratik Jain
9717327019
9953110928
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
INTERVENTION REQUIRED: WORST SERVICE OF CUSTOMER CARE TEAM
To The Officer,
Customer Care Team,
New Delhi,
This is to inform you that I had taken the loan against my Accent GLE, MFG DATE 01/2005, REG NO: DL4CS 2449. We have been continuously paying this loan without any delay or gap & it was smooth function in the beginning only with HDFC Bank Ltd.
Now the worst part of HDFC Bank Car Loan department is that they don't take the customer complaint seriously or they are trying to cheat the client; after making the interest on the loan amount at their fault.
This is almost been more than a year now, we have been getting a call from your Car loan department to pay the installment & this cycle comes every month on regular basis for more than a year. I explained them several times in details that I have already been given AXIS BANK cheques instead of UCO Bank cheques to deposit against the Car loan installment, which they are depositing in squence without fail & you can check your record as well, but every month before depositing AXIS Bank cheque they deposit UCO Bank cheque, which we have already requested your Car Loan team not to repeat the same mistake.
We have kept the identification proof of your staff in hard copy who collected the AXIS BANK cheques & committed us that he will convey the same to his department to stop the UCO BANK cheques deposition.
A few days back when we received the call again from HDFC BANK Car loan team, we again had a word with senior also to stop this mental harassment, which is going for more than a year, but again left with same issues.
Now just a few days back we have received the letter for cancelling the loan due to bounced cheques of UCO BANK. Will you tell me who is responsible for these bounced cheques & why HDFC BANK has kept the staff like a hell giving a mental harassment to the client. what the hell you are expecting from me when all AXIS BANK cheques has been collected in sequences & after that also you are depositing the old cheque of UCO BANK.
WHO IS RESPONSIBLE TO SPOIL MY RECORD WITH BANK, WHO WILL BE RESPONSIBLE FOR THIS TAROMA, WHICH I HAVE BEEN FACING WITH HDFC BANK CAR LOAN TEAM & WHO WILL BE RESPONSIBLE FOR THIS FAULT INTEREST, WHICH YOUR TEAM IS TRYING TO TAKE OUT FROM THE CLIENT TO MAKE THEIR PROFIT.
HOW THEY HAVE EVEN TRIED TO CHEAT THE CLIENT & WHY THEY HAVE SEND THIS LETTER. I THINK YOU ARE MAKING A FOOL TO THE CLIENT TO EARN MORE. WE NEVER THOUGHT THAT HDFC BANK HAS A IRRESPONSIBLE TEAM SEATING IN DELHI.
If you can look into this on priority & sort it out hen we will be grateful or else now we will claim the money for mental harassment & fake interest on the Car Loan instalment.
Regards
Jitendra Kumar Negi
9911708080
Fraudulent withdrawal from my hdfc bank account
I am having a salary account (a/C no-01221140059448) at hdfc bank, main branch, bhubaneswar.
On 29.05.2012, I received a message on my registered mobile no. That rs 15000/ Has been withdrawn from my account. When I enquired the matter at the branch, I came to know that a person had taken the amount by placing “self” cheque (chq no-612235) with my signature. I have enquired the matter and came to a conclusion that somebody has fraudulently took the amount by putting a duplicate signature. I saw the cheque where the person had signed the cheque twice. Even the signatures made by him DID not match with each other.
I request you to investigate the matter and provide me proper justice.
DEFICIENCY IN SERVICE
Respected Sir,
I have been approached by Chanchal Mehta of HDFC Bank(kolkata,kestopur
Branch) to open a Corporate Account.Its way back in the month of
April.All the documentations are ok and a cheque of Rs 10,000 has been
paid to him 15 days back.He comes up with every new requirement every
new day.We have always cooperated with him in all regards.Last
wednesday 23/5/12 he collected all documents for opening bank account
and confirmed that the account number will be generated by Saturday 26
th of may 2012. To our dismay on following him up that very day he was
not in the position to give suitable reply.On contacting his superior
Mr. Satyajit Mondal he said the documents were dispatched from their
side on saturday and account number to be generated will take 3 more
days which is around 30-31 st may 2012.My question is why the
documents were dispatched so late when i had already dispatched to
them on wednesday 23 rd may 12.There is always a limit to patience
because an account opening cannot take more than a month.There is big
lacuna in the functioning of the concerned staffs.Chanchal Mehta is
yet to have sound banking knowledge.we have been harrressed
unnnesarily.I myself have visted the branch more than 4 times for just
a single account opening . This experience has dettered me to
establish business relations with your bank in near future.Moreover i
am unable to file neccesary e forms with ROC as bank details have to
be provided.I was left with no other option rather to bring the matter
to your notice.
Regards
A/C Statement
I am VP HR & Admn in Finolex Cables Ldt, Pune. I have my salary A/C # 04371050057001 in Pimpri Br.
I had requested for my A/C Statement for a period of one year starting May 2011 to 4th Amy 2012, on 5th May through Net banking Services. As per your policy it should be received in 4 working days, which means by 10th May 2012. I had sent emails thereafter also for reminder as the same is needed for US Visa. till this moment neither I have received the statement nor your Bank has bothered to reply to my msgs. Do you expect me to lodge the complaint to Ombudsman?
N V Rahane
Neft Payment Fault
Dear Mr Rawat,
We refer to your appended e-mail dated May 14, 2012.
We request you to refer the RBI circular dated October 14, 2011 which states that NEFT credits will solely happen on the basis of account number only.
Please find appended the extracts of the circular. We have also attached the said RBI circular for your reference.
As informed through our earlier communication of May 14, 2012 we wish to inform you that we have marked a lien on the incorrect beneficiary account.
Please be informed that as per bank's process a mandate is required from the beneficiary authorizing bank to debit his account in case of incorrect funds transfer. On receipt of the mandate, the amount is reversed to the customer's account.
We wish to inform you that our branch officials have contacted the incorrect beneficiary and a communication was sent to the beneficiary on May 17, 2012 seeking his authorization to debit his account. In absence of the authorization, we regret our inability to reverse the funds to your account.
Thank you for writing to us.
Sincerely,
Uma Lakhani
Senior Manager – Senior Management Desk
5. Keeping in view the foregoing, in the RTGS / NEFT / NECS / ECS Credit products, it has since been decided as under :
i) Responsibility to provide correct inputs in the payment instructions, particularly the beneficiary account number information, rests with the remitter / originator. While the beneficiary’s name shall be compulsorily mentioned in the instruction request, and carried as part of the funds transfer message, reliance will be only on the account number for the purpose of affording credit. This is applicable both for transaction requests emanating at branches and those originated through the online / internet delivery channel. The name field in the message formats will, however, be a parameter to be used by the destination bank based on risk perception and /
or use for post-credit checking or otherwise.
ii) Originating banks may put in place an appropriate maker-checker system to ensure that the account number information furnished by their customers is correct and free from errors. This may entail advising customers enjoying online / internet banking facilities to input the account number information more than once (with the first time feed being masked as in case of change of password requirements) or such other prescriptions. Customers submitting funds transfer requests at branches may be required to write down the account number information twice in the application form.
iii) For transactions requested at branches, the originating bank shall put in place a maker-checker process with one employee expected to input the transaction and the other checking the input.
iv) Banks should put suitable disclaimers on the funds transfer screens in the online / internet banking platform and funds transfer request forms advising customers that credit will be effected based solely on the beneficiary account number information and the beneficiary name particulars will not be used therefore.
v) Destination banks may afford credit to the beneficiary’s account based on the account number as furnished by remitter / originating bank in the message / data file. The beneficiary’s name details may be used for verification based on risk perception, value of transfer, nature of transaction, post-credit checking, etc.
vi) Member banks shall take necessary steps to create awareness amongst their customers about the need for providing correct account number information while making payments through RTGS / NEFT / NECS / ECS Credit.
vii) The system of providing mobile / e-mail alerts to customers for debit / credit to their accounts will be another way of ensuring that the debits / credits are genuine and put through / expected by them, and preferably, should be extended to all customers for all funds transfer transactions irrespective of value.
viii) The above notwithstanding, in cases where it is found that credit has been afforded to a wrong account, banks need to establish a robust, transparent and quick grievance redressal mechanism to reverse such credits and set right the mistake and / or return the transaction to the originating bank. This particularly needs to function very efficiently and pro-actively till such time customers are comfortable with the new arrangements.
-----Original Message-----
From: Vipin Singh Rawat (vipinrawat [at] tradeindia [dot] com)
Date: Monday, May 14, 2012 09:55 AM
To: Kunal Shriodkar (senior [dot] management [at] icicibank [dot] com)
Subject: Re: ICICI Bank Ltd
Dear Kunal,
Thank you. Against your reply, I want to ask, will the incorrect beneficiary ever add funds to his account? He is a fraud, he will never add money to his account so does that mean I will never get my money back. If he were a genuine person, he would have returned the money by now. You know the person who has committed the fraud, he is an account holder in your bank. Is it not a responsibility of your bank to file an FIR against the person and help me get my money back. Merely marking a lien to the account will not help. You guys are requested to take strong action against the person involved as you are in a position and are responsible for helping me get my money back.
Secondly, you says that the amount is transferred as per the account number present, all other fields are not matched. Don't you think this a security failure on the part of your bank. By merely matching the account number, you are transferring the funds to the person whose name, ifsc code, branch doesnt match and above all generating a receipt with the wrong information. As you say, only account number is considered during transaction, does that mean my money could also have been transferred to some other bank having the same account number (say in Bank of baroda, bank of maharashtra)? Also, at least at the time of issuing the transaction receipt, the software can give a message that the name of the person or branch doesnt matches with the account number you have entered. Or the receipt displays the original name of the incorrect beneficiary, so that we could have known that we have entered something wrong while doing the transfer. You have to admit the failure of your software systems.
The receipt that i got:
From Account 13851000003963
Beneficiary Name Meena
Beneficiary IFSC Code ICIC0000378
Beneficiary Account Number / Credit Card Number 137801500022
Bank Name ICICI BANK LTD
Transfer Amount 100,000.00
Transfer Description lic
Mode of Communication SMS
Communication detail 9818809979
02 Apr 2012 NEFT DR-1385F12093000001-Meena ICIC0000378
I was made aware of the fraud only when i checked the original beneficiary and she told me that the funds are not transferred. After checking with customer care, I was told that a wrong digit was entered in the account number and the money has been transferred to someone else. This clearly indicates that online transfers are not safe and anybody can easily commit a fraud. This issue can happen with anyone and the bank has all the responsibility towards it customers.
Just to inform you, there have been instances in the past when such a thing has happened and the banks have returned the amount. You cannot add a beneficiary if the name doesn't matches and even if the funds got transferred to the wrong person, the beneficiary bank returns the amount in matter of few days.
The RBI guidelines also states that:
Q.20. What are the pre-requisites for originating a NEFT transaction?
Ans : Following are the pre-requisites for putting through a funds transfer transaction using NEFT –
Originating and destination bank branches should be part of the NEFT network
Beneficiary details such as beneficiary name, account number and account type, name and IFSC of the beneficiary bank branch should be available with the remitter
For net banking customers, some banks provide the facility to automatically pop-up the IFSC once name of the destination bank and branch is highlighted / chosen / indicated / keyed in.
4.6 A bank branch may reject a customer's request for funds transfer when, in the opinion of the sending branch,
i) the customer has not placed funds at the disposal of the sending bank;
or funds placed is not adequate to cover the sum to be remitted and the
service charge; or
ii) the beneficiary details given in the NEFT Application form are not
adequate to identify beneficiary by the beneficiary bank. The essential
elements of beneficiary's identification are:
Beneficiary's Name :
Beneficiary branch Name :
Beneficiary Bank Name :
Beneficiary's Account Type :
Beneficiary's Account No. :
Beneficiary’s Branch IFSC :
URLs for reference:
rbidocs.rbi..org.in/rdocs/content/pdfs/67253.pdf
rbi.org.in/scripts/FAQView.aspx?Id=60
It has been over a month now. You are requested to take some concrete action in this regard at the earliest. I want my money back at any contact. This is my final mail to your bank and after getting reply from your side, I will contact the banking obudsman and if required, will take legal action against your bank.
Regards
Vipin Singh
9818809979
----- Original Message -----
From: "Kunal Shriodkar" <senior [dot] management [at] icicibank [dot] com>
To: "Vipin Singh Rawat" <vipinrawat [at] tradeindia [dot] com>
Sent: Monday, May 7, 2012 9:36:50 PM
Subject: RE:'ICICICARE=002-166-778' ICICI Bank Ltd
Dear Mr. Rawat,
We refer to your e-mail of May 03, 2012 addressed to Managing Director which has been forwarded to the undersigned for due analysis and redressal.
At onset we sincerely regret the inconvenience caused to you.
We wish to inform you that, as per the process we have taken immediate steps and marked a lien to incorrect beneficiary account. However, until the incorrect beneficiary is not able to get the said amount in his account the money cannot be refunded back to your account. We would like to bring to your notice that, amount get transfer ed as per the account number present in the NEFT request and not as per the name. RBI guideline is this regard is attached for your reference.
Our branch is constantly trying to get in touch with the beneficiary of the funds, however, he is not reachable. We wish to inform you that the funds will be returned back once they are avaialble in the beneficiaries account.
Thank you for writing to us.
Sincerely,
Kunal Shirodkar
Manager - Senior Management Desk
-----------------------------------------------------------------------------------------------------------------------------------
-----Original Message-----
From: Vipin Singh Rawat (vipinrawat [at] tradeindia [dot] com)
Date: Thursday, May 03, 2012 01:07 PM
To: headnorthzone [at] icicibank [dot] com (headnorthzone [at] icicibank [dot] com); managingdirector [at] icicibank [dot] com (managingdirector [at] icicibank [dot] com)
Subject: NEFT Transfer Fraud (Need Your Attension)
Sir,
On 2nd of April 2012, i had used hdfc net banking third party transfer for transferring Rs. 1 Lakh to my sisters' AC in ICICI Bank in Delhi. On enquiring, i found out that the amount was wrongly transferred to some other persons' account in your bank.
The receipt confirming the transaction is as follows:
Third Party Funds Transfer - NEFT - Confirm
Please verify and confirm your request for NEFT funds transfer.
From Account 13851000003963
Beneficiary Name Meena
Beneficiary IFSC Code ICIC0000378
Beneficiary Account Number / Credit Card Number 137801500022
Bank Name ICICI BANK LTD
Transfer Amount 100,000.00
Transfer Description lic
Mode of Communication SMS
Communication detail 9818809979
02 Apr 2012 NEFT DR-1385F12093000001-Meena ICIC0000378
A/C No to which the amount is originally meant to be transferred was -
Name: Meena
A/c No: 037801500022
Branch: Janakpuri Address: C-1/4, Janakpuri, New Delhi-110 058 DELHI (DELHI)
IFSC Code : ICIC0000378
Bank: ICICI
A/C No. to which the amount got wrongly transferred to:
Name: Meena
A/c No: 137801500022
Branch: Janakpuri Address: C-1/4, Janakpuri, New Delhi-110 058 DELHI (DELHI)
IFSC Code : ICIC0000378
Bank: ICICI
Senders Details:
My Name: Vipin Singh
A/c No: 13851000003963
Bank: HDFC
IFSC Code : HDFC0000337
Branch: OKHLA PHASE - I, New Delhi.
The transfer procedure itself implies serious security lapses on the part of both the banks (ICICI and HDFC) as far as online transfer is concerned.
RBI guidelines for NEFT clearly mentions the per-requisites for NEFT transfer includes beneficiary name, account number, account type,
name and IFSC of the beneficiary bank branch.
Then how come the account was added in the first case and if that has happened (due to a technical error on the part of the HDFC bank) then how did the beneficiary bank's (ICICI) did not even bother to check the complete details before transferring the amount as everything including name, gender, IFSC code were different from the original beneficiary.
As per my knowledge, if any thing of this sort happens (like account details not matching), the amount is returned to the sender in a matter of few days.
I had clearly mentioned the IFSC code and branch where the money is to be transferred was Delhi. Then how come the amount transferred to a person in some other city? The irony is that even in the confirmation details also we did not get any error.
My legal advisor suggested me to contact the beneficiary bank as well, hence I am writing to you also.
Sir, it has been over a month now and I have been running from pillar to post to get my money back. But till date nothing has happened. I am writing to you with the hope that you will help me out in the case.
Regards
Vipin Singh
9818809979
money deduction from sb account without transaction in atm
I am dharmender singh, from g n d engg college, bidar, Karnataka, India, operated my atm at warangal, andhra pradesh, india ( hdfc acc no. 09721050003882, card no. 526419xxxxxxxxx4) on state bank of hyderabad atm machine on 20 april 2012 at 17.04 hours. First I drew rs. 5000 and got it. But second time consequently at 17.08 hours used atm to get rs. 5000 but I couldnot get it. Meantime rs. 5000 was deducted from my sb account. I contacted customer care but rs. 5000 is not remitted to my account so far.
I kindly request you to do the needful.
Neft Payment Fault (Need your attention)
Dear Sir,
I am writing to you for a payment of 1 lac rupees through NEFT transfer on 2nd April 2012 to my sister Meena A/C . But due to a very high level technical mistake by HDFC my payment didn't receive to my sister a/c whereas it had gone to other person account in some where. After few days when I enquired about that same we came to know that you have filled a starting digit incorrect that’s why your payment had gone to other person accounts. Here my question is to hdfc if anybody fill any information inaccurate, account will not be added as i know but in my case my all entries was correct except one digit error as you are telling us. It’s a universal awareness that there are so many mandatory requisite information criteria; when they not simultaneously completed transaction becomes failed like unmatched IFSC Code , unmatched city and even error of gender.
From that date I called so many times to customer care and visited the respective branch but I am not getting any proper answer from them and not knowing that what action is taken from your side. This is very sad to me that your are not taking any action and not giving me any assurance of my money.
And if i will not get any proper reply from your side I will take a legal action because i don't have any other way.
Here I am telling you the details of above transaction:
My Name: Vipin Singh
A/c No: 13851000003963
IFSC Code : HDFC0000337
Branch: OKHLA PHASE - I
From above account i had added a icici bank account no (My sister)
Name: Meena
A/c No: 037801500022
Branch: Janakpuri Address: C-1/4, Janakpuri, New Delhi-110 058 DELHI (DELHI)
IFSC Code : ICIC0000378
What was the wrong in account Adding
Name: Meena
A/c No: 137801500022
Branch: Janakpuri Address: C-1/4, Janakpuri, New Delhi-110 058 DELHI (DELHI)
IFSC Code : ICIC0000378
Detail of my transaction
Third Party Funds Transfer - NEFT - Confirm
Please verify and confirm your request for NEFT funds transfer.
From Account 13851000003963
Beneficiary Name Meena
Beneficiary IFSC Code ICIC0000378
Beneficiary Account Number / Credit Card Number 137801500022
Bank Name ICICI BANK LTD
Transfer Amount 100,000.00
Transfer Description lic
Mode of Communication SMS
Communication detail 9818809979
02 Apr 2012 NEFT DR-1385F12093000001-Meena ICIC0000378
HDFC Complain Number : DELC0412081361
And i had asked customer care also whether it is possible to make a payment of any account where account no and name and IFSC Code are different. He/She says No.
I hope you will understand my problem and take action for the same.
Along with anticipation.
Vipin Singh
9818809979
unauthentic practices, false information by hdfc bank.
Hi
A salary account number(04351540014419)with zero balance maintainance was opened in the year 2007 without delivering any kind of information to the employees just taking the signature on the required documents in the induction., and after that between such a long period of time there was no communication from the bank side.
After a very long time i recieved a letter from the company that XxxxRs of amount has been transfered to your Hdfc bank a/c when i checked a/c was nil, I approached phone banking but unfortunately no satisfactory resolution was given just false commitments were recived.
Then during the long period of time first time from the bank side i recieved a letter showing zero balance amount in my a/c and i again wrote to branch regarding the concern mention above and to do the needful,...... Now this time Shipra Walia (Representative of the Hdfc manimajra branch U.T Chandigarh )
called me up and assured me that all the charges would be levied off and you just have to maintain the minimm balance of Rs 5000(Five thousand).
Looking positively and having faith on their commitment i deposited the amount of Rs 5100/(Five Thousand and One Hundred only)and now they have deducted all the amount in different kind of charges and every time harassing me with a new commitment level for a very long time,
And again asking me deposit the same sum of amount in the account, so that they would be able to levied off all the charges levied till.
Kindly do the needful.
Yours
Sincerly
Pankaj Sharma
H.NO.5,BAZAR NO.1
FIROZPUR CANTT-152001
Eid:pankajgenpact88 [at] gmail [dot] com
Contact: +91 98886-29001,+91 88604-86431
Provision of bound passbook with printer entries as in govt bank
For gievance redressal cell,
I have a savings account 05721930000181 in name CDR. Ajay Gupta with HDFC bank golf course road Gurgaon.I requested the branch for bound passbook as in govt banks but I was provided with a folder in which I could place the statements. This serves no purpose as it is difficult to track statements and I have not received some of the statements and I do not do the net banking.
The only alternative for me to keep track of my account is a passbook which is not provided by HDFC bank and the folder provision is just a eyewash with no purpose. It is relevant to state that as per the Reserve Bank of India directive it mandatory for all banks to provide a proper bound passbook with printer entries when so requested by a accoont holder. Most of the banks have implemented this while HDFC bank is yet to implement this.
There are many advantages of a passbook as a person can check all credits and debits at a glance in chronological order and it is a easy tool to monitor one's account at all times.
It is a suggestion that the same be introduced in HDFC bank for convenience of public and also the workload of bank will be reduced considerably by this measure as queries to the bank will be reduced.
Commander Ajay Gupta
reg reactivation of netbanking facilities and pin for ATM
myself submitted two times all paper formilities in your bank office ambikapur chattisgrah and persuing the matter since more than 30 days through different hopeful medium but no body intrested to solve the matter and condition like that < JO KARNA HAI KAR LO >
kindly refer my coplaint no in grevience redresal-HBL-014-764-619
acount no-09171000012554
kindly arrange to solve the matter.
with regards
poonam kushwaha
9424250786
Application Reference # 12012115412990N1 HDFC
Dear Sir,
This is with reference to the above mentioned Reference numer in which I had written to HDFC after they had declined my credit card application. I have been trying to follow HDFC since the last 4 years ( Since 2008 ). But nobody from HDFC has ever tried to sort this matter. The matter is as follows-:
I had an HDFC credit card & I had written to HDFC with reference no HBL=005-347-364' Web - Credit Cards - Product related information Sunday, 18 May, 2008 12:23. I had applied for a loan with Indiabulls during this period but my loan was stopped as I came to know from Cibil that I had an outstanding balance of Rs.17500/ approximately in my card account. This card was surrendered by me after enquiring with the customer care. When the card was surrendered I was told that there is some outstanding of Rs.3200/ which I deposited. After I came to know about this I went to Rajouri Garden Branch of HDFC where on the 5th floor I met Mr. Rahul. He told me to deposit Rs.5610/ & the Cibil record will be taken care off by HDFC. I deposited this amount with HDFC but after this the nightmare started. I kept writing to HDFC to rectify my Cibil Record but they did not do so. They apologized to me in writing but even up till now the I am facing problem with every bank. Kindly look into the matter & let me know about it.
Regards
Rajiv Chetal
9311108111
9910900330
complaint for loan service
hi,
i m prem my father is in army and he had applied a loan in hdfc (file no. 603713900) before 4 month (3-11-2011) to the maneger of jhansi and still we not get the response . we had call to him but he is saying that your loan file is in lucknow.
he`s also giving us excuses that tommorow u will get the loan money.
i want to inform about what the situation is there and just pass my loan approvement other wise me us my doccument papers.
Missing Payment 10000/- Axis Bank (Not Received money)
To
Bank of RBI
Sub: Missing Payment 10000/- Axis Bank (Not Received money)
Respected Sir,
I am Birendra Kumar. My Saving Account is HDFC bank. (Card No 5264190117866516 and A/C No. 00111000151178). need money so I went to Axis bank ATM Mahipalpur on 10/12/11 swipe our card put our pin number atm given to sound plz enter the pin Number again try type our pin number on key board of axis bank atm but my saving account is not open in Axis Bank ATM Hanging and cancel after that deduct amount the 10000/- in my account. I am not received any payment of Axis bank ATM & Same date 500/- received of central bank ATM (needed money 500/- only).
My complaint no. is 310722 (complaint Dated 11/12/11)
And Second complain No. is DELC0112102726 (complain dated 12/01/12)
Note:
I went to our home HDFC Branch but not get good result & show the CCTV photo this not a clear. Fist time went to HDFC Bank Branch Makhsud pur on 20/12/11 but do not help me. He told me call to customer care. He will give well helpful for you. I always call to customer care but not solve till date. (Almost gone three month)
And final result found of HDFC nodal office your transaction successful.
How can be passable (not open account in Axis bank atm but Amount deduct 10000/- in my saving account.)
Plz do the Needful ASAP.
& revert my Money…..
Thanks & Regards,
Birendra Kumar
9953951930
DESIRED DEBIT CARD FOR MY ACCOUNT
I HAD OPEN THE ACCOUNT PREVIOUSLY 45 DAYS BACK STILL AM NOT RECIVE THE WELCOME LETTER AND DEBIT CARD AND PASSWORD BUT THE BANK PEPOLE PROMISING ME GIVEN AFTER 1WEEK BUT TILL NOW NOT YET RECEIVED THEN THE BANK PEOPLE SAYS GET THE INSTANT CARD BUT I DONT WANT THIS CARD PLS ISSUE THE ORGINAL CARD AS SOON.
ACOUNT NO IS 00411930012186(MALLESHWARAM BRANCH) I DONT WANT TO LISTEN BAD PROMISE JUST DO IT.
regarding credit card
r/s
i dr.ratnesh paralkar was holding ur credit card in 2006, & lost the same in that period only, at that time online facility was not avilable so same thing i have informed to custumer care on phone.
now i have applied for car loan & its reflecting outstanding amount on my name in cilvil.
kindly issue me a statement & let me know d procedure further urgently.
kindly reply me on my cell no 09326030019 or on email given
regarding credit card issue
r/s
i dr.ratnesh paralkar was holding ur credit card in 2006, & lost the same in that period only, at that time online facility was not avilable so same thing i have informed to custumer care on phone.
now i have applied for car loan & its reflecting outstanding amount on my name in cilvil.
kindly issue me a statement & let me know d procedure further urgently.
kindly reply me on my cell no 09326030019 or on email given
Complaint Against HDFC Ltd
I had taken Home Loan from HDFC (a/c no 602026831). During the time of Disbursement, I was asked to submit 3 Blank Cheques for EMI but by Bank's mistake one of my cheque (no 75281 HDFC Bank) returned .
Now I was asked to issue fresh cheque with penalty, As I had given the cheque on Banks Reputation.
I don't understand Why I was been harassed by the HDFC Ltd.
Please resolve this issue
Regards
Abhishek Upreti
9028099009